Support specialist - Richland, United States - Crimson Solutions

Crimson Solutions

Verified Company

Richland, United States

1 week ago

Posted by:

Michael Johnson

beBee Recruiter

Your role is diverse and exciting

You passionately support our customers with all technical questions regarding our IT hardware products and are always up to date
In addition to routinely answering written customer inquiries, you always have an open ear for our customers on the phone
You are responsible for ensuring that our customers receive first-class customer service by always offering tailored solutions
You process credit notes and complaints in cooperation with your colleagues in accounting and the RMA department
You regularly coordinate with our sales team to optimize internal processes
You are enthusiastic about our product innovations and are in constant communication with our product department to always be familiar with the technical details of our new products
You are interested in customer service trends and always think about how we can expand our service in the best possible way

Requirements

You have completed a commercial apprenticeship or degree and have 1-2 years of experience in technical customer support
You are familiar with IT hardware products from daily use
Your passion is to professionally and friendly answer our customers' inquiries at all times
You are an empathetic person with good technical understanding and a strong service mentality
You work independently, solution-oriented, and as a team: this allows you to quickly find suitable solutions for more complex customer

A media buyer is a professional responsible for purchasing advertising space and time on various media platforms, such as television, radio, print, and digital media, on behalf of a client or company