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    Customer Relations Representative - Northborough, United States - Esler Companies

    Esler Companies
    Esler Companies Northborough, United States

    1 week ago

    Default job background
    Description
    Business and Operations – Customer Service /

    The Customer Relations Representative will handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with.

    The Customer Relations Representative's responsibility is reaching out to existing customers and attempt to schedule appointments to have a Renewal by Andersen Project Consultant provide pricing on additional windows and doors as well as to seek referrals.

    WHAT YOU'LL BE DOING - THE ROLE

    Make outbound calls to customers via company-provided methodology
    Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy
    Enter all information from the conversation into Enabled swiftly and accurately
    Partner with Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situations
    Meet activity targets including inbound calls taken and outbound calls made on a daily basis.
    Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
    Attend weekly team meeting
    WHAT YOU BRING - THE PERSON

    Excellent oral and written communication skills.

    Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.

    Ability to work independently and as an active team member.
    Flexibility and demonstrated ability to adapt well in a changing environment.
    Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
    High School Diploma or equivalent preferred
    Minimum 2 years of Call Center Experience specifically in Customer Care/Customer Service Required
    WHAT'S IN IT FOR YOU - THE BENEFITS

    Medical Insurance
    Flexible Spending Account (FSA)
    Health Savings Account (HSA)

    Telehealth: 24/7 access to physicians

    Personal Health Advocate
    Vision Insurance
    Life Insurance / AD&D $50,000 Paid Coverage
    Additional Voluntary Employee & Spousal life insurance
    Short-term disability Insurance (STD)
    Long-term disability Insurance (LTD)
    Voluntary Critical Illness Insurance
    Voluntary Accident Insurance
    Teammate Assistance Plan
    401k with 50% match up to 6% of your annual pay
    Tuition Reimbursement
    $45,000 - $60,000 a year

    Compensation is a mix between base and bonus
    Empowered to be Extraordinary.
    We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
    THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
    Renewal by Andersen


    is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America.

    RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
    The Esler Companies


    is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

    We are a proud equal-opportunity employer.
    We are committed to fair hiring practices and to creating a welcoming environment for all team members.
    Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
    Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

    #J-18808-Ljbffr
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