Guest Relations Representative - Dracut, United States - Lazy River Products
1 week ago
Description
Lazy River Products is in search of new additions to our Retail Team
Pay Rate:
$18.00/hour, paid on an hourly basis (non-negotiable)
Status:
Part-time hours/week - 3 shifts/week)
Schedule:
(non-negotiable)
Saturdays - 8:30am-2:45pm w/ waivable 30-min break
Sundays - 8:30am-2:45pm w/ waivable 30-min break
Mondays - 4:45pm-10:15pm (no break)
Total of 17.00 hours worked after breaks
-
At least 2 years of proven customer service experience or related experience is required
:
- Previous retail cannabis industry experience is preferred.
Guest Relations Representative "GRR" Job Description:
The Guest Relations Representative "GRR" will greet, check-in, assist, and/or provide direction and information to customers, visitors, and other guests of the organization's products and services.
- Answer incoming phone calls.
- Awareness of parking lot/front entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
- Check in customers by using a scanning device to scan valid government issued photo IDs.
- Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
- Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
- File and maintain records as requested.
- Maintain organization and cleanliness of GR.
- Maintain supply tracking for GR.
- Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
- Provide information about the company's products, services, and events.
- Receives incoming package deliveries and communicates and/or places deliveries on S/R.
- Record customer requests on Guest Relations call log when applicable, and contact customers to communicate previous requests, if applicable.
- Records customer complaints and provides to manager on the same day the complaint was made.
- Verifying governmentissued photo IDs to ensure 21+ entry.
- Additional Duties as assigned.
Qualifications:
Education -**:
- High school diploma or GED required.
- College Degree preferred but not required.
- Basic computer navigation required.
Experience -:
-
At least 2 years of proven customer service experience or related experience is required
:
- Previous retail cannabis industry experience is preferred.
Physical Requirement/Work Environment -:
- Retail store work environment.
- Must be able to lift up to 15 pounds at a time.
- Prolonged periods standing or sitting at a desk while working on a computer.
Additional Requirements -
- Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
- Must have a driver's license and own transportation.
Lazy River Products Benefits Package Includes:
- Paid Time Off
- This part time position may accrue up to a total 12 days/year (5 vacation, 5 sick, 2 holiday)
- Generous employee discount.
- Employee incentives, perks, and rewards.
- Paid Volunteer opportunities throughout the year.
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