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Dracut

    Guest Relations Representative - Dracut, United States - Lazy River Products

    Lazy River Products
    Lazy River Products Dracut, United States

    2 weeks ago

    Default job background
    Description
    Lazy River Products is in search of new additions to our Retail Team

    Pay Rate: $18.00/hour, paid on an hourly basis (non-negotiable)
    Status: Part-time hours/week - 3 shifts/week)
    Schedule: (non-negotiable)
    Saturdays - 8:30am-2:45pm w/ waivable 30-min break
    Sundays - 8:30am-2:45pm w/ waivable 30-min break
    Mondays - 4:45pm-10:15pm (no break)
    Total of 17.00 hours worked after breaks
    • At least 2 years of proven customer service experience or related experience is required.
    • Previous retail cannabis industry experience is preferred.
    Guest Relations Representative "GRR" Job Description:
    The Guest Relations Representative "GRR" will greet, check-in, assist, and/or provide direction and information to customers, visitors, and other guests of the organization's products and services.
    GRR Core Tasks and Responsibilities -
    • Answer incoming phone calls.
    • Awareness of parking lot/front entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
    • Check in customers by using a scanning device to scan valid government issued photo IDs.
    • Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
    • Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
    • Directing solicitors or unplanned communicators to contact the info email over the phone, or by providing info business cards if in-person.
    • File and maintain records as requested.
    • Maintain organization and cleanliness of GR.
    • Maintain supply tracking for GR.
    • Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
    • Provide information about the company's products, services, and events.
    • Receives incoming package deliveries and communicates and/or places deliveries on S/R.
    • Record customer requests on Guest Relations call log when applicable, and contact customers to communicate previous requests, if applicable.
    • Records customer complaints and provides to manager on the same day the complaint was made.
    • Verifying government-issued photo IDs to ensure 21+ entry.
    • Additional Duties as assigned.

    Qualifications:
    Education -

    • High school diploma or GED required.
    • College Degree preferred but not required.
    • Basic computer navigation required.
    • Proficiency with Microsoft 365 software and applications and Windows 10 required.

    Experience -

    • At least 2 years of proven customer service experience or related experience is required.
    • Previous retail cannabis industry experience is preferred.

    Physical Requirement/Work Environment –

    • Retail store work environment.
    • Must be able to lift up to 15 pounds at a time.
    • Prolonged periods standing or sitting at a desk while working on a computer.
    Additional Requirements –
    • Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
    • Must have a driver's license and own transportation.
    Lazy River Products Benefits Package Includes:
    • Paid Time Off - This part time position may accrue up to a total 12 days/year (5 vacation, 5 sick, 2 holiday)
    • Generous employee discount.
    • Employee incentives, perks, and rewards.
    • Paid Volunteer opportunities throughout the year.
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