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Network Specialist Iv-field Support
1 week ago
Texas Department of Criminal Justice Huntsville, United StatesPOSTED: · CLOSES: · JOB POSTING NO: 008316DP · PAYROLL TITLE: NETWORK SPECIALIST IV · EXTENDED TITLE: Field Support · SALARY: GR. B23 - ($ / Monthly) · VACANCY LOCATION: Huntsville, TX · UNIT/DEPT: Information Technology Division · PAYROLL JOB#: 019012 · - Longevity Pay · - Reg ...
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Na Oiwi Kane Huntsville, United States**Job Title**: Computer User Support Specialist Intermediate -4514 · **Job Location**: Huntsville, AL 35898 · **Job Summary** · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist Position and to joi ...
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Computer User Support Specialist Advanced
4 days ago
Na Oiwi Kane Huntsville, United States**Job Title**: Computer User Support Specialist Advanced · **Job Location**: Huntsville, Alabama 35898 · **Job Summary** · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our ...
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Na Oiwi Kane Huntsville, United States**Job Title**:Computer User Support Specialist Intermediate · **Job Location**:Huntsville, AL 35898 · **Job Summary** · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our te ...
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Na Oiwi Kane Huntsville, United States**Job Title**: Computer User Support Specialist Team Coordinator -4737 · **Job Location**: Huntsville, Alabama 35898 · **Job Summary** · Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position a ...
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Program Support Specialist
4 days ago
Science Applications International Corporation Huntsville, United StatesSAIC has an immediate need for a Program Support Specialist to support the Software Sustainment Senior Director and team at SAIC in Huntsville, Alabama. Hybrid Remote. Responsibilities and Duties: Create/manage communications for the program, specifi Support Specialist, Support, ...
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Technical Support Specialist
2 weeks ago
Sports Cities International Huntsville, United States**Job Details** · **Technical Support Specialist ** · This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** · Category (For Job Seekers) Information Technology Location H SCI Plant 2 - Huntsville, AL 35803 US ( ...
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Program Support Specialist
2 weeks ago
Media Fusion, Inc. Huntsville, United StatesJob Title · Program Support Specialist · Shift Type · Education · Bachelor's Degree · Location · WBO PCIGS ACC Huntsville AL - Huntsville, AL 35808 US (Primary) · Career Level · Intermediate · Category · Administrative, Business Services · Job Type · Full-time · Trav ...
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Sales Support Specialist
3 weeks ago
Penhall Huntsville, United StatesSales Support Specialists assist the Sales Team in data entry processes to create more time for sales teammates to focus on sale-centric duties. Sales Support Specialists will support a regional group of teammates including multiple Outside Sales Representatives, Estimators, and ...
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Junior IT Support Specialist
3 weeks ago
Leidos Huntsville, United StatesDescription · The Defense sector at Leidos currently has an opening for a Junior IT Support Specialist to work in our Leidos Dynetics office in Huntsville, AL. This is an exciting opportunity to use your experience helping multiple programs. · The candidate will contribute to th ...
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Junior IT Support Specialist
3 weeks ago
Leidos Huntsville, United StatesThe Defense sector at Leidos currently has an opening for a Junior IT Support Specialist to work in our Leidos Dynetics office in Huntsville, AL. This is an exciting opportunity to use your experience helping multiple programs. · The candidate will contribute to the effort focuse ...
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Junior IT Support Specialist
3 weeks ago
Leidos Inc Huntsville, AL, United StatesDescription · The Defense sector at Leidos currently has an opening for a Junior IT Support Specialist to work in our Leidos Dynetics office in Huntsville, AL. This is an exciting opportunity to use your experience helping multiple programs. · The candidate will contribute to th ...
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Support Specialist I
3 weeks ago
Yulista Huntsville, United StatesPRIMARY FUNCTION The Support Specialist ensures the efficient day-to-day operation of the office, and support the work of management and other staff. · ESSENTIAL FUNCTIONS Performs administrative and office support activities for multiple supervisors. Duties may include fielding ...
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Technical Support Specialist
4 weeks ago
Sanmina-SCI Huntsville, United StatesAt SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, ...
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Program Support Specialist
1 week ago
SAIC Career Site HUNTSVILLE, United StatesDescription · SAIC has an immediate need for a Program Support Specialist to support the Software Sustainment Senior Director and team at SAIC in Huntsville, Alabama. Hybrid Remote. · Responsibilities and Duties: · Create/manage communications for the program, specific groups, ...
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Junior IT Support Specialist
3 weeks ago
Leidos Huntsville, United States**Description** · The Defense sector at Leidos currently has an opening for a Junior IT Support Specialist to work in our Leidos Dynetics office in Huntsville, AL. This is an exciting opportunity to use your experience helping multiple programs. · The candidate will contribute to ...
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Program Support Specialist
1 day ago
SAIC Huntsville, United States· SAIC has an immediate need for a Program Support Specialist to support the Software Sustainment Senior Director and team at SAIC in Huntsville, Alabama. Hybrid Remote. · Responsibilities and Duties: · Create/manage communications for the program, specific groups, and/or indivi ...
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Administrative Support Specialist
1 week ago
Simulation Technologies, Inc. Huntsville, United StatesJob Description · Job DescriptionAdministrative Support Specialist · Overview · SimTech, Inc., named as a 2024 Best Place for Working Parents, is seeking a candidate for an Administrative Support Specialist to join our growing, diverse and dynamic team in Huntsville, AL. · Respon ...
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Program Management Support Specialist
2 weeks ago
Leidos Huntsville, United StatesDescription · The Defense Systems Sector at Leidos currently has an opening for a Program Management Support Specialist to work in our Huntsville, Alabama office. This is an exciting opportunity to use your experience to join a diverse team to create unique solutions for complex ...
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Program Support Specialist- FSO
3 weeks ago
NMR Consulting Huntsville, United States**Description** · NMR Consulting is seeking a Program Support Specialist/Facility Security Officer providing support to the Program Manager for MDA (Missile Defense Agency) RECS (Research and Development Enterprise Collaboration Service) Program. · The ideal candidate will be k ...
Technical Support Specialist - Huntsville, United States - edgecomputingassociation
Description
Location Huntsville, Alabama ,
United States
Job Description
A Technical Support Specialist will provide, via phone and/or remote-desktop, technical problem solving and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution. Support and resolutions include, but are not limited to basic device support, assisting with claim filing, verifying proper hardware and software set up, power cycle devices, troubleshooting account issues, connectivity issues, providing adequate resolution or escalating issues to further tiers or manufacturers. The focus of this specialized, technically-oriented position is on meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines while bringing Squaretrades core values to life of Customer obsession and making an Impact on every call.
WHAT YOULL BE DOING:
Deliver a differentiated customer experience as measured by performance objectives and the core values of SquareTrade
Assist customers with the claim filing process, including approving and denying claims, via inbound/outbound
Convey interest in each customer through courtesy, active listening, and a friendly and caring voice image
Diagnose for a successful troubleshot or resolution on customers products over the phone
Use your expertise to explain complex technical concepts in simple terms to provide troubleshooting help to our customers, which will result in talking them through a series of actions until their issue is either resolved or diagnosed.
Use your Knowledge Base to research similar product symptoms to find a resolution, as well as contribute useful content as discovered.
Advise customers on how to use their products and the various functions or features on products
Follow standard processes and procedures.
Stay current with system information, changes and updates
Must be able to overcome objections and handle customer push back