Technical Support Specialist - Huntsville, United States - Sanmina-SCI

Description

At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector.

From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field.

Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama.

Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments - Products, Systems Build, and Life Cycle Services.

It's SCI summed up - ALL WE DO to serve those who serve.

At this time, SCI is recruiting highly qualified candidates whose background and career goals meet our needs for the following position in Huntsville, AL.

Please note that due to Department of Defense contract requirements, U.S. CITIZENSHIP IS REQUIRED.

Technical Support Specialist

This position will provide day to day technical support to employees for both manufacturing and personal hardware/software. They will ensure that all IT systems are fully functional and secure.

This position will also be the liaison between the business and the rest of the IT infrastructure to alleviate any issues that may arise as they related to information technology systems and software.

Nature of Duties/Responsibilities

:

Responsible for supporting office and production systems
Maintain a high level of customer credibility by providing customer service response and following through on that response
Provides on-call customer support, as scheduled by manager
Installs, configures and troubleshoots laptops and workstations
Ability to troubleshoot network issues
Proactively works at identifying and resolving potential or recurring client issues
Reports all potentially systemic problems to Management
Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

Education and Experience
Bachelor's Degree
0-1 year experience in IT related jobs
Ability to work based on goals and ticketing system and deliver on time resolutions
Knowledge of Windows XP, Windows 7 and Windows 10
Knowledge of Office (1997, 2003, 2007, and 2010)
Ability to be a team player in large deployment projects
Intermediate Networking knowledge and skills including, but not limited to:

Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis
Communication skills are necessary for interacting with internal custom
Must be able to work in fast pace, high demand environment
Applicant must be able to work as a team to meet the needs of the customer

Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

This is an ITAR facility and applicants must be a US Citizen.
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