- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Immediately upon accepting luggage and completion of processing guest, secure luggage.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the Concierge desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- Answer telephones and guest questions.
- The ability to manage simple addition.
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
- With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
-
Airport Curbside Concierge Check-in Agent
1 week ago
SP Plus NORTH CHARLESTON, United StatesBags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and ind ...
-
Packaging Associate
2 weeks ago
Pure Oasis Dorchester, United StatesJob description · *This position is available for our Dorchester location on Blue Hill Ave* · The Packaging Associate's responsibilities are outlined below. Key aspects of the Packaging Associates job include taking and filling orders for the retail department, intaking and prepa ...
-
Enterprise Rent-A-Car Charleston, United States Part timeEnterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. · The Re ...
-
Warehouse Agent
3 weeks ago
Expeditors International Hanahan, United States**Warehouse Agent** · 1017 Northpointe Industrial Rd, Hanahan, SC 29410, USA · Full-time · **Company Description** · Were not in the shipping business; were in the information business - Peter Rose, Expeditors Founder · Global supply chain management is what we do, but at th ...
-
custodial worker leader
1 week ago
Air Mobility Command Charleston Air Force Base, United StatesSummary About the position: This position will be assigned to the Inns of Charleston at JB Charleston SC. Physical Effort: The work involves light physical effort, such as using a vacuum clears and dry mops; running lightweight power scrubbers and buffers; continually standing, b ...
-
Front Desk Agent
1 week ago
Hilton Charleston, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Hotel Front Desk/Night Auditor
1 week ago
Mckibbon Hospitality Charleston, United StatesThis position does include 2 overnight/night audit shifts (11PM-7AM) · What Makes a McKibbon Front Desk Agent? · The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a gr ...
-
Front Desk Supervisor
1 week ago
New Castle Hotels LLC Charleston, United StatesFront Office/Desk Supervisor · You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping ...
-
Experienced Repo Snatch Truck-Summerville SC
1 week ago
Associates Asset Recovery Charleston, United StatesJob Description · Job DescriptionAssociates Asset Recovery is looking for repossession agents that are responsible for the investigation that may lead to the recovery of assigned collateral across South Carolina, North Carolina, and Georgia. Car and truck agents will be required ...
-
Repo Snatch Truck Driver
1 week ago
Associates Asset Recovery Charleston, United StatesJob Description · Job DescriptionAssociates Asset Recovery is looking for repossession agents that are responsible for the investigation that may lead to the recovery of assigned collateral across South Carolina, North Carolina, and Georgia. Car and truck agents will be required ...
-
Guest Service Agent
1 week ago
Limited by Marriott Charleston Historic Charleston, United StatesJob Description · Job DescriptionJob Responsibilities · The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibil ...
-
Bell Attendant
1 week ago
Aimbridge Hospitality Charleston, United StatesResponsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities incl ...
-
Guest Service Agent
1 week ago
HOMECOURT HOSPITALITY MANAGEMENT INC Charleston, United StatesJob Description · Job DescriptionDescription:We are looking for a motivated and customer-service oriented Guest Service Agent to join our organization. As a Guest Service Agent, you will be the first point of contact for our guests, and you will be responsible for providing excep ...
-
Bell Attendant
3 days ago
The Lindy Renaissance Charleston Charleston, South Carolina, United States PermanentJob Summary: · Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary respon ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Charleston, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk
3 weeks ago
Aimbridge Hospitality Charleston, United StatesJob Summary · $16/hour, FREE Downtown Parking, FREE Lunch · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities incl ...
-
Passport Support Associate II
1 week ago
CGI Group Inc. Charleston, United StatesPosition Description: · CGI Federal is looking for experienced Support Associates to support the Charleston Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the abil ...
-
Front Desk
3 days ago
Courtyard Charleston Historic Charleston, South Carolina, United States PermanentJob Summary: · $16/hour, FREE Downtown Parking, FREE Lunch · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inc ...
-
Front Desk
3 weeks ago
Aimbridge Hospitality Charleston, United States$16/hour, FREE Downtown Parking, FREE Lunch · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registeri ...
-
Front Desk Manager on Duty
1 week ago
Northwood Investors LLC Charleston, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
Airport Curbside Concierge Check-in Agent - North Charleston, United States - Bags
Description
Job Description
Job DescriptionOverview
Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $ $25.00 per hour. This range factors in tips.
o Full-Time Positions Available
o Must have the ability and availability to work weekends, open availability is preferred
o Must be able to work outside in various weather conditions
o Must be able to complete airline compliance training within company-given timeframe
o Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
o Previous 1-2+ years of Customer Service experience is preferred - Paid Training
o Benefits: 401k - Medical Insurance - Dental Insurance - Vision Insurance
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
Responsibilities
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
Qualifications
Required Qualifications
Physical Requirements / Work Environment
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
