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    Front Desk Supervisor - Charleston, United States - New Castle Hotels LLC

    New Castle Hotels LLC
    New Castle Hotels LLC Charleston, United States

    2 weeks ago

    Default job background
    Description
    Front Office/Desk Supervisor

    You are a people person and have already proven your ability to go above and beyond.

    As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed.

    As Front Office /Desk Supervisor, you will


    • Be Guest Centric talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
    • Be Employee Centric train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
    • Be a Role Model help others make it to the next level like you did, so you can continue your own upward progression. Lead by example.
    • Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
    • Be the Manager on Duty - if requested,
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