Ebony ANCRUM

Hello,

looking for promotion. 

As a seasoned professional with eight years of experience providing medical support, coupled with academic credentials in Human Services and Human Resources Management, I bring a unique blend of skills and expertise that are well-suited for a challenging position in the healthcare industry. My professional journey has equipped me with a robust understanding of healthcare procedures, protocols, and administration, along with a strong command over Human Resources Management and employee relations. I am adept at leveraging my expertise in these areas to foster improved healthcare delivery, enhance team performance, and promote a positive work environment. Areas of expertise include:

PROFESSIONAL EXPERIENCE

Department of Veterans Affairs

Advanced Medical Support Primary Care/Pulmonary and Cardiology | 08/2015 – Present

Salary- $51,471.GS-6 Step 6

Hours per week: 40 hrs.

Supervisor: Jared Jones

Address: 110 NNPTC CLINIC Goose Creek, SC 29445

Plans, coordinates, administers, and implements training events, training programs and curricula to improve employee performance service wide for a diverse student population.Creates innovative training and career development methods/products/services in areas where traditional methods have been ineffective or are not applicable. Stays current with state-of-the-art developments, trends, and outlooks in adult learning. Collaborates with stakeholders at all levels to execute training plans. Plans, develops, schedules, coordinates, and analyzes training events, programs, and curricula using the appropriate systems/technologies to ensure successful learning and data to support successful future events, programs, and curricula.

Provides comprehensive classification and position management products including assistance with organizational charts, workforce planning projections, organizational realignments, and redesigns. Performs a variety of analytical work to determine appropriate pay system, occupational grouping, title, and grade of positions. Makes related position classification determinations such as exemptions from the Fair Labor Standards Act (FLSA), requirements for filing of financial disclosure documents, bargaining unit status. Conducts position reviews and desk audits of positions and prepares detailed reports of findings.

As an Advanced Medical Support Assistant, I review 50% of the work for all areas of HR including Staffing, ER/LR, Benefits. Interpret federal staffing and placement laws/policies. Assist in standard operating procedure (SOP) development. Conduct thorough review on personnel actions assigned to ensure actions adhere with all regulatory and legal requirements. Ensure data in each record has been captured accurately from nature of action, personnel information, and position record. Review employees' electronic official personnel file (eOPF) to verify legality and accuracy of processed actions. Generate 50% queries and reports from various computer systems as needed to retrieve information for data verification. Resolves issues through DCIPS and REMEDY systems. Develop 25% reporting procedures, trends analysis, and other measurements in various points of the HR process to identify areas of improvement. Provides advice and guidance from the interpretation and application of laws, regulations, policies, and practices for a variety of HR functions.

As an Advanced Medical Support Diversity Manager, I collect and analyze human capital data and statistics from multiple sources. This involves gathering information on employee demographics, such as age, gender, race, ethnicity, and disability status. By meticulously examining this data, I gain valuable insights into the composition of our workforce and identify any potential disparities or underrepresentation. I quantify my findings by compiling comprehensive reports and presenting them to senior management, allowing them to make informed decisions regarding diversity and inclusion initiatives.

Lastly in this role I, lead team meetings and spearhead strategies to improve workflows, patient flow, patient care, and the revenue process; thereby improving patient population outcome metrics. Partner with the Leadership Team in developing, measuring, and assessing wellness programs, career pathing, and succession planning program goals, including identifying benchmarks, and developing and tracking program metrics for employees covered under executive and non-executive career field systems. Conduct quarterly supervisory and staff trainings on management strategies, interpersonal skills, diversity sensitivity, and career development. Present briefings and training sessions to management on various Labor/Management Employee Relation topics, including performance appraisals and disciplinary actions. Draft responses to grievances, unfair labor practice charges, contract interpretations, and bargaining proposals on behalf of management. Conduct fact findings, audits, and inquiries to gather relevant information in employee relations cases.

Key Achievements

• As an Advanced Medical Support Diversity Manager, Ianalyze, develop, and manage programs and projects aimed at successfully implementing our department's initiatives. I focused on creating an inclusive work environment that was free from discrimination, while also ensuring compliance with all federal and state regulations.

• Human Resources Management: Create competitive advantage, issue of recruitment and selection, compensation, training, and the relationship of HR activities to overall organizational effectiveness.  

• Manage Human Resources Management: total rewards, which includes pay plans, employee benefits. Legal Implications in Human Resources Management: Federal and state legislative that impacts various facts of HRM.

• Navigate and adhere to various policies, procedures, and regulations. I have a solid understanding of employment laws, company policies, and HR practices to ensure compliance and provide accurate information to employees.

• Proven ability to handle sensitive information, maintain confidentiality, and adhere to legal and ethical guidelines.

• Monitor all silent phone calls and AVA quality exceptions for the station and individuals, including those flagged by the Office of Transition and Economic Development (0TED), and analyzes the data. Uses the CALABRIO system or its successor and AVA checklists to record the results of quality reviews and evaluations of products or activities.

• Evaluate and improve current procedures and directives to identify inconsistencies and deficiencies and suggests improvements.

• Utilize OTED Quality Client Services review results and trends to recommend training for PCRS.

• Act as a technical consultant to NCC/AVA management and team leaders, conducting extensive research and analyzing operations.

Charleston County School District

Career Advisor Office | 8/2014-6/2015​

Salary: $16.50/hr. paid biweekly

Hours per week: 40 hrs.

Supervisor: Debra Clark

Address: 4060 West Wildcat Blvd. Charleston, SC 29414

As a Career Advisor Officer, I introduced career pathing using data-driven initiatives, diversity, and participant engagement scores to proactively retain participants; increased the retention rate by 35%. Led mock phone, virtual, and in person interviews with participants to prepare them for upcoming interviews for jobs and internships. Increased enrollment and student engagement through sponsored recruiting events, creative student registration activities, resume writing workshops, career fairs, speaking at industry conferences, and student success informational sessions. Diversified communication to clients about workforce development events, partnership opportunities via email, private Face Book group, and text message alerts to accommodate various demographics within the community. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Monitored student's job locations for the purpose of ensuring compliance with pertinent child labor laws, insurance guidelines.

Key Achievements

• Manage cases and devise behavioral plans for special education students or individuals with developmental disabilities. and interact with individuals, groups, and communities to assist with the healthy Collect, review, and analyze behavior trends and progress.

• Assist with employment opportunities by analyzing their interests Looking forever and challenging career opportunities in the industry. Take detailed notes and report on child development and progress.

• Assists parents in addressing developmental and behavioral concerns of children by interpreting test results, creating learning plans, suggesting activities, and providing information.

• Provide direct intervention services to children and families within their home and community setting accessing the competency levels of every individual in a filed through tests and counseling and providing feedback on their performance. Assisting with job seekers in increasing their knowledge in a field and helping them focus on the current requirements for the employers.

Department of Disabilities and Special Needs (DDSN)Coastal Center

Activity Coordinator | 12/2009-8/2014​

Salary: $26,000/yr. ​

Hours per week: 40 hrs.

Supervisor: Claudette Fields

Address: 9995 Miles Jamison Rd, Summerville, SC 29485​

As an Activity Coordinator I coordinated engaging resident and daily living skills activities for over 20 children in the center; increased resident engagement by 45%. Ensured compliance with site procedures, management policies, HIPAA, OSHA regulations, and reporting requirements such as staff notes, incident reports, injury reports, and shift observations. Programmed community events and partnered with educational social service organizations in the Summerville area; creating opportunities for partnerships to assist with career fairs, on the job training workshops, and internship programs. Responded to reports of child neglect and child abuse, referring to the proper authorities when applicable. Drove 60% improvement in staff schedule adherence, compliance with safety and security policies, and effective workforce planning; achieved 30% success rate of overall performance goals.

Key Achievements:

• Participate in and provide all information for Individualized Education Plan Meetings, Behavioral Manifestation.

• Provide coaching and appropriate modeling of behavior for the purpose of altering negative behaviors of the client and/or family.

• Provide crisis intervention when needed at school, home and in the community.

• Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds.

• Delegating tasks to appropriate team members.

• Proficient computer skills.

• Knowledge of event planning practices and techniques.

• Public speaking experience.

EDUCATION

Dec 2023| Master of Business Administration: Human Resources Management and Services, Trident University International

5757 Plaza Dr Ste 100, Cypress, CA 90630

• 3.5 GPA

• Business Ethics,

• Human Resources Management Staffing Performance

• Management and Training

• Legal Implications in Human Resources Management

• Advanced Topics in Human Resource Management

• Management and Organizational Behavior

• Business Ethics and Human Resources Management.

• Staffing, Performance Management and Training

• Principle Of Business

• Integrative Capstone

Dec 2011| Bachelor of Science: Human Service, Springfield College, Alden St, Springfield, MA

TECHNICAL SKILLS

Microsoft Office Suite (PowerPoint, WORD, Excel, Outlook, Teams), Zoom

CERTIFICATIONS/TRAINING

OHI EHRM Training

Federal HR Flexibilities training

V07- HR ER/LR Alert- HR training

Managing Projects in Human Resources Training and Development

Delegated Examine Training

Advanced Staffing Certificate

Alert-HR Administration

USA Staffing: VA Temporary Standard License.

HR Recruitment and Retention

Professional in Human Resources Tools and Processes

HR Smart: Employee Relations/Labor Relations Personnel Actions (WBT)

VACO ER/LR Training (Alert HR)

Alert-HR Q&A Session

Organization Intelligence: A guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting

Federal HR Flexibilities

VHA HR Recruitment & Retention Training

TCF Trainee Program Rotation-ER/LR

New Interface and features in Alert-HRV10.5

Business Analysis & Process Management

Talent Acquisition

Compensation and Benefits