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Clinical Support Staff - Brattleboro, United States - Brattleboro Retreat
Description
Job Summary: Under the direction of the Manager, Evaluation and Referral to Treatment, the Clinical Support Staff (CSS) perform a wide range of data collection and coordination of referrals received from all referral sources. The primary responsibility is for the efficient and effective processing of referrals, communication with referral entities, and coordination and support of the Bed Placement Nurse, LICSW's and ERT Leadership. The Clinical Support Staff receive referrals and assists in all phases of the referral process including data gathering for entry into the computer system, ensuring the information received from the referral source is complete and accurate, and appropriate hand off to various ERT Clinical, Leadership, and Support team members. Utilizing the Call Intake functionality within the HCIS system, the Clinical Support Staff enter and ensure all required information is appropriately documented so that physicians, nursing, social workers, nurse supervisors, and various other clinical team members have everything they need for easy and accurate referral management. The CSS is an ambassador for the Retreat and exemplifies excellence in customer service to all patients, families, referral sources, and internal staff.
QUALIFICATIONS:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core Leadership Standards & Competencies
The Clinical Support Staff (CSS) receives and processes all referrals for treatment to the Retreat and performs the duties to appropriately document and route the information.
The CSS answers calls and other referral sources and gathers demographic and insurance data via fax, phone, and while serving walk-in's and enters the information into the Netsmart/Avatar Call Intake functionality appropriately and accurately.
Responsible to appropriately transition referral fax's, calls, and walk-in to the LICSW for diagnostic screening and schedules patients for a screening assessment as directed by the LICSW.
Responsible to call hospitals and other referral sources to facilitate referrals and provide customer service for those sources who need to place patients.
Responsible to appropriately transition referral fax's, calls, and walk-in referrals to the Bed Placement Supervisor for patients being admitted to the Inpatient Units and provide support as needed.
Responsible to review involuntary patient's paperwork, insure that it is in order, interface with pertinent State agencies to foster collaboration, report admissions of involuntary patients to the Legal Department, relevant Retreat staff and other personnel as required.
Responsible to perform census management related tasks as requested by the Bed Placement Nurse Supervisor, for example matching patient admissions to available beds.
Schedules patient follow up appointments for the LICSW for Assessments or Bed Placement Nurse Supervisor for Inpatients as needed based on criteria received.
Completion of all appropriate admissions paperwork with the patient or responsible party. For example, school packets, Medicare forms, releases, Consents, etc.
Provide patient and/or referral sources with accurate information about the Brattleboro Retreat's programs and the overall admissions process utilizing the provided Program List.
Knowledgeable regarding the procedure to follow for admissions of Minors when no legal guardian is present.
The CSS team are responsible to collaborate and communicate with Patient Access Services Representative to transition from a referral to a pre-admit and/or admit to ensure appropriate hand off and timely processing of the admissions either inpatient, ambulatory or clinic.
Demonstrates commitment to the Brattleboro Retreat's compliance and integrity program with no violations of policy regulation or statute. Work reflects integration of the Brattleboro Retreat's core values. Attends required compliance trainings and updates.
Maintains confidentiality of all patient information and has an up to date working knowledge of all HIPPA regulations.
Provides notification of admission to the patient's primary care Physician, and, referral source.
Evening
FTE 1/40 hours
