- Acts as the voice of the customer in leading and prioritizing tactical and strategic initiatives for the Customers they are assigned.
- Project managing deliverables and collaborating across all functions: planning, engineering, manufacturing, purchasing, shipping, quality, outside processing, and expeditors to ensure Quality and On Time Delivery of products the 1st time shipped.
- Responsible for driving Customer Scorecard Key Performance Indicators (KPIs) and customer success initiatives to consistently provide positive customer relations and superior service through improved scores.
- Provide excellent customer service by recognizing and responding appropriately to internal and external customer requests in an efficient and timely manner. Ability to handle and solve complex customer interactions.
- Processes requests for quotes and initiates order placement.
- Processes customer change requests and reviews customer open order reports.
- Investigates and resolves problems related to new orders, shipments of products, discrepant material, and billing.
- Maintains customer records and associated databases through their portals/platforms, where applicable.
- Coordinates sales opportunities within current or new customers with the associated Strategic Account Director(s).
- Verify and communicate monthly sales/Customer forecasts/targets to finance department.
- Responsible for managing schedule changes to maintain the on-time delivery KPI. May require working with the Planning department to change the manufacturing work order and customer commit dates for customer pushouts, pull ins and or cancellations to match newly negotiated delivery dates.
- Follows prescribed policies and procedures when making decisions. Must have the ability to evaluate and problem solve issues quickly especially when they are outside the scope of any formal procedure. Unsound decisions may result in critical delays in scheduling and/or may jeopardize overall customer service.
- 4-year degree: Supply Chain, Project Mgmt., Business Mgmt., Communications
- 10 years of experience as an Account/Program Manager for a contract manufacturer in a heavy operations and customer service-oriented field.
- Strong understanding of manufacturing/operations.
- Strong analytical skills.
- Advanced skills in Microsoft office products, especially Excel.
- Strong and effective communication skills – both written and oral.
- Basic project management skills.
- Have a strong sense of ownership and urgency and thrive in a fast-paced environment.
- Excellent presentation skills and active listening abilities.
- Strong problem-solving skills.
- Ability to work onsite as it interacts with all functions throughout the company on a regular basis to support assigned customers.
- This position will require close visual acuity to perform activities such as: preparing and analyzing data/figures, viewing a computer terminal and extensive reading.
-
Account Manager
4 days ago
Dupont Sunnyvale, United States OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Account Manager
2 weeks ago
H.B. Fuller San Jose, United StatesAs the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission ...
-
Account Manager
2 weeks ago
ABM Industries San Jose, United States**PAY**: $74,880.00 annually · The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. · You may be eligible to participat ...
-
Security Account Manager
3 weeks ago
Securitas Inc. San Jose, United States**Account Manager** · We help make your world a safer place. · Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. · Securitas ...
-
Sales Account Manager
2 weeks ago
Crest Data Systems San Jose, United StatesDepartment · Sales & Marketing · - Job Location(s) · San Jose, California · - Job Type · Full time, Employee · - Job Description: · - Responsibilities: · - Build and nurture long-term relationships with existing clients. · - Understand client needs and provide tailored solutions ...
-
Technical Account Manager
2 weeks ago
Adobe San Jose, United StatesOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
Internal Account Manager
1 week ago
Quest Diagnostics San Jose, United StatesOverview: · The Internal Account Manager (IAM) will be responsible for lead generation, upsells and total attainment of laboratory diagnostic services to accounts within an assigned territory through tele-sales as well as in person visits. IAMs will be aligned with specific Accou ...
-
District Account Manager
1 week ago
Ecolab San Jose, United StatesAs the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. · Nalco Water, an Ecolab Company, seeks a **District Account Manager** to join its industry leading sales team. You'll be re ...
-
National Accounts Retail Manager
3 weeks ago
Dermalogica LLC San Jose, United States**Join the Dermalogica team in making a difference in skincare** · Dive into the world of high-end skincare with Dermalogica, the pioneering skincare brand known for innovation, excellence, and results. We are looking for a **National Accounts Retail Manager (NARM) **to join our ...
-
Global Account Manager
2 weeks ago
Amphenol TCS Santa Clara, United States**Position**:Global Account Manager** · **Location: Santa Clara, CA** · Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our pr ...
-
Cell Therapy Account Manager
1 week ago
Bristol-Myers Squibb San Jose, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
-
Inside Sales Account Manager
1 week ago
Dojo Verdance Inc San Jose, United States**Responsabilites** · - Lead and motivate the inside sales team to achieve sales targets · - Analyze market trends and competitor activities to develop effective sales strategies · - Collaborate with the marketing team to create targeted campaigns that drive sales · - Oversee acc ...
-
Account Manager- Embedded Systems
6 days ago
Ansys San Jose, United States**Requisition #**: 14029 · **Our Mission: Powering Innovation That Drives Human Advancement**: · When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys s ...
-
Account Manager in Landscape Maintenance
1 week ago
BAY PRO San Jose, United States**Position Overview**: · The Account Manager will play a pivotal role in fostering client relationships, ensuring satisfaction, and driving business growth through tailored landscaping solutions. · **Key Responsibilities**: · - **Client Relationship Management**: · - Build and ma ...
-
Inside Partner Account Manager
3 weeks ago
Pure Storage Santa Clara, United StatesCompany Overview: · **BE PART OF BUILDING THE FUTURE.** · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Account Manager
4 days ago
Dupont Sunnyvale, United States OTHERChez DuPont, nous travaillons sur des choses qui comptent ; qu'il s'agisse de fournir de l'eau potable à plus d'un milliard de personnes sur la planète, de produire des matériaux essentiels aux appareils technologiques de tous les jours, tant pour des smartphones que pour des véh ...
-
Account Manager-retail Smb
1 week ago
Verizon Santa Clara, United States**When you join Verizon**: · Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and beli ...
-
Phoenix Innovations San Jose, United StatesJoin a team that is changing lives in San Jose · Working at Cytiva in San Jose means being at the forefront of providing innovative solutions to transform human health. Our customers in San Jose are involved in life-saving activities, from fundamental biological research to devel ...
-
Account Manager
3 weeks ago
Vital Chemicals USA LLC Fremont, United States**Account Manager** · We are seeking a dynamic and results-oriented Sales Account Manager to join our team. The Sales Account Manager will be responsible for maintaining and growing relationships with assigned key accounts, driving sales revenue, and achieving sales targets. This ...
-
Account Manager
3 weeks ago
xevIT Palo Alto, United StatesDu hast Leidenschaft für digitale Infrastruktur und Vertrieb? Wir suchen einen Account Manager (m/w/d) – Werde Teil unserer Reise · Als einer der führenden europäischen IT-Spezialisten für Netzwerke, Cybersicherheit und Cloud leistet Conscia ihren Beitrag zu einem sicheren und z ...
Senior Customer Supply Chain Account Manager - San Jose, United States - Vander-Bend Manufacturing, Inc
Description
Job Description
Job DescriptionSenior Customer Supply Chain Account Manager
Full-time / Permanent
Salaried
$125K - $160K
About Us:
Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it.
About this Opportunity:
As a contract manufacturer in the Medical Device space, the Senior Customer Supply Chain Account Manager is responsible for managing the order fulfillment cycle from RFQ through delivery per customer requirements and the company's manufacturing capabilities. This position provides a single point of contact and a high level of service to our customers. This position must have a robust knowledge of the company's operational processes and capabilities to project manage their deliverables through the business to success. This role integrates the functions of customer management with supply chain, which is essential for ensuring smooth operations and customer satisfaction.
Responsibilities:
Requirements / Skills:
*We are not accepting candidates from third party agencies.