Inside Partner Account Manager - Santa Clara, United States - Pure Storage

Pure Storage

Verified Company

Santa Clara, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries.

And the most advanced companies are realizing the full data advantage by partnering with Pure Storage.

Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data.

With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
Our customerfirst culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
Industry analysts and press applaud Pure's leadership across these dimensions
And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:

SHOULD YOU ACCEPT THIS CHALLENGE...

Primary Scope:

The goal of the iPAM role is to provide support to the Pure partner community and make the experience that our partners have with Pure the best in the industry.

The role provides a diverse scope encompassing helping to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration, and actively helping to promote Pure's brand and programs to our partners.

Responsibilities:

Detailed Scope:

Handle deal registration approvals, rejections, extensions, reassignments and issues
Address any issues with the deal registration process
Understand and explain partner program details to partners
Help partners with portal access and login (account creation, password resets, etc.)
Provide partners with portal navigation assistance
Assist PAMs in onboarding new resellers and distributors
Act as point person for CPQ issues including license allocation
Assist partners in accessing required and optional training and certifications
Provide proactive updates on progress towards meeting program requirements
Assess operational processes and identify opportunities to streamline
Document new processes as they are introduced for partners
Coordinate responses and updates in Medallia for "detractors" in partner survey
Field and redirect inbound queries from partners
Drive partner attendance to and participate in marketing events
Marketing event follow up
Partner recognition activities

Special Projects:

Onboarding
Navigating Portal
Competitive IntelligenceBiweekly Presentations what is the channel, storage, cloud, etc.

Qualifications:

BS/BA Required
13 years of business professional experience, preferably in account management, sales or customer service
As this is an officecentric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

INCLUDE IF THE JOB'S LOCATION IS REMOTE:
LI-REMOTE #LI-HYBRID #LI-ONSITE

Pay Range:
USD $ USD $51.92 /Hr

Pay Transparency Statement:

This role may be eligible for incentive pay and/or equity._

BE YOU—CORPORATE CLONES NEED NOT APPLY:
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career.

We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members.

And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.