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    Healthcare Account Manager - Denver, United States - SonderMind

    SonderMind
    SonderMind Denver, United States

    5 days ago

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    Description
    About SonderMind

    At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients.

    SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance.

    From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes.

    To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.


    To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

    About The Role


    The Enterprise Healthcare Account Manager will be responsible for virtually engaging provider practice accounts once partnered with SonderMind and increase referral volumes.

    You will coordinate regular training, lunch and learns, and monthly or quarterly account reviews.

    We are seeking a self-starter with high energy, who will be responsible for identifying barriers to utilizing SonderMind or engaging clients into care, and work with the practices to resolve those barriers.

    The Enter Healthcare Account Manager will delight our provider partners and ensure they have a successful and pleasant relationship with SonderMind.

    Essential Functions


    Engage with (primarily virtually) and grow provider practice accounts associated with health systems, increase monthly referral volume and new active clients.

    Monitor and improve performance of referring practices, identify and resolve barriers to referring.
    Ensure referred clients engage into care and creatively problem-solve with the provider practice where appropriate.
    Collaborate with the Enterprise Healthcare Sales Executives on practice accounts that need to be trained or onboarded.
    Provide excellent customer service and ensure the practice accounts are excited about the SonderMind Value.
    Create cross-sell/up-sell opportunities in the existing customer base.
    Complete assigned sales reports including use of Salesforce in an accurate and timely manner.
    Represent the company at various community events, trade shows and promotions as required.
    Contribute to product roadmap by feeding back the customer's voice.
    And other responsibilities and ad-hoc projects from time to time, based on business needs.

    What does success look like?


    In your first 30 days, understand and be able to articulate the SonderMind product offering and service, be able to create a growth plan for existing practices.

    In your first 60 days, manage an existing book of business in an assigned territory, enhance partnership and increase referrals.

    By the first 90 days, you are managing and executing against a full quota.

    Who You Are

    You have experience in physician-facing roles, where you were accountable to growing referral volumes.

    You are excited about the ability to engage and work with primary care provider practices and engage more clients into care.

    You are a self-starter that enjoys working in a fast-paced, energetic and collaborative environment.

    Minimum of 2+ years of account management experience, preferred physician-facing experience
    Ability to construct, present and execute an Account Plan
    Highly motivated, with proven ability to over-achieve individual targets
    Excellent project management, organization, and communication skills.
    Comfortable working with the ambiguity of a fast-paced startup - ability to innovate, and solve problems creatively
    Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams) and Salesforce
    Bachelor's degree or equivalent work experience

    Our Benefits

    The anticipated salary range for this role is $80,000-110,000 OTE.

    As a leader in redesigning behavioral health, we are walking the walk with our employee benefits.

    We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.


    Our benefits include:
    A commitment to fostering flexible hybrid work
    A generous PTO policy with a minimum of three weeks off
    Therapy coverage benefits to ensure our employees have access to the care they need
    Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
    Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
    Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
    401K retirement plan with 100% matching on up to 4% of base salary

    Equal Opportunity Statement


    SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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