- Partner with other Regional Directors, Area Managers and Account Managers to ensure successful implementation of guest services program to existing account locations; drive performance and efficiency to maximize revenue and profitability
- Make recommendations on improvements to existing guest services policies, standards, and procedures to safeguard the company within the guest services program. In addition, recommend and implement new policies to strengthen the guest services program
- Responsible for the recruitment, leadership, development, coaching, and oversight of assigned account operations full-time members; including but not limited to, General Managers, Guest Services Managers, Guest Services Assistant Managers and Guest Services Coordinators
- Consistently manage and build relationships with assigned account management teams, venue clients, and all guest services event staff team members to ensure satisfaction and retention with an emphasis on supporting an inverted organizational structure chart
- Maintain, at minimum, monthly in-person or virtual meetings with account clients and document their feedback
- Develop and implement the guest services hiring, training and team member experience programs for guest services account operations
- Implement and oversee major event logistics, guest services staffing and redeployment plans, estimates and operational needs while working closely with account management teams to execute his or her direction
- Direct and oversee the transition process for newly acquired account operations, establishing an operational plan, creating a transition action plan, hiring and training plan, event preparations and equipment/uniform distribution processes
- Implement service measurement best practices and procedures for all accounts, including the development of a secret shopper program and review of guest, client and team member feedback as an effort to improve our guest services account operations
- Direct and assign Managers with annual planning, goals and budget responsibilities
- Inspection of accounts sites during event days and normal business operations
- Adhere to account budget(s) set forth including, but not limited to, overtime percentages, labor percentages, profit rate, open post rate and revenue
- Perform other duties and responsibilities as assigned
- Located on the western half of the U.S.A
- Willing to travel up to 70% each month to assigned accounts and projects
- Valid Driver's License
- Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management
- Background in a fast paced, ever changing business environment
- Experience growing a business at a rapid pace to become a market leader
- Passionate and service focused leader motivated by positive interactions with team members, clients, and guests
- Ability to work events during nights and weekends
-
Director of Security
2 weeks ago
Southern Land Company Las Vegas, United StatesJob Description · Job DescriptionWhy Southern Land? · Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful plac ...
-
Security Director
2 weeks ago
GardaWorld Security Services Las Vegas, United States Full timeJob Summary · Job Title: Regional Director of Security · Location: Las Vegas, Nevada · Salary: $ $110000 / year · Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management. · Job Summary: ...
-
Director of Security Operations
1 week ago
ARDENT Protection, LLC Sunrise, United StatesJob Description · Job DescriptionSummary: If you are deeply committed to professionalizing the Security & Protection industry, training and leading exceptional human beings, and driving operational growth, we'd like to invite you to join the ARDENT team. · We aren't seeking indi ...
-
Director of Security Operations
6 hours ago
ARDENT Protection, LLC Sunrise, United StatesJob Description · Job Description · Summary: · If you are deeply committed to professionalizing the Security & Protection industry, training and leading exceptional human beings, and driving operational growth, we'd like to · invite you to join the ARDENT team. · We aren't se ...
-
Transportation Supervisor
1 week ago
SYSCO Las Vegas, United States Full timeCompany: · US1637 Bellissimo Distribution, LLC - Greco NevadaZip Code: · 89118Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%Compensation Range: · $64, $97,200.00The compensa ...
-
Medical Office Assistant
2 weeks ago
Medassist USA Spring Valley, United StatesAbout the Agency: · MedAssist empowers patients facing medical challenges to thrive by addressing their needs with comprehensive access to services through care management. Our Agency is expanding and we are looking to add some great people to our team · Position Overview: · As a ...
-
Facility Mgmt Service Worker
1 week ago
Maria Parham Health Henderson, United States Full timeMaria Parham Health · Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. With 205 licensed beds, Maria Parham Health is equipped for every health care need one can encounter. We are fully licensed by Joi ...
-
Life Safety Officer
6 days ago
Caesars Entertainment Corporation Las Vegas, United States Full timeOfficer (Life Safety Officer) · LAS VEGAS LIFE SAFETY OFFICER · JOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perfor ...
-
Life Safety Officer
6 days ago
Caesars Entertainment Corporation Las Vegas, United States Full timeOfficer (Life Safety Officer) · LAS VEGAS LIFE SAFETY OFFICER · JOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perfor ...
-
Life Safety Officer
6 days ago
Caesars Entertainment Corporation Las Vegas, United States Full timeJOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perform all duties in accordance with Caesars Entertainment policies a ...
-
Life Safety Officer
6 days ago
Caesars Entertainment Corporation Las Vegas, United States Full timeOfficer (Life Safety Officer) · LAS VEGAS LIFE SAFETY OFFICER · JOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perfor ...
-
University of Nevada, Las Vegas Las Vegas, United StatesThe University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: · * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) ...
-
Director of Nursing
6 days ago
NaphCare Las Vegas, United StatesOverview · Have you ever wanted to work somewhere where you can fully use all the skills you learned and see different types of patients every day? Where your work is valued, you are in a safe and secure place, and most of the patients are very appreciative of your care? NaphCare ...
-
University of Nevada, Las Vegas Las Vegas, United StatesThe University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: · * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) ...
-
Event Senior Sales Manager, Hotel Services
6 days ago
Encore Las Vegas, United StatesPosition Overview · The Sr. Sales Manager leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. Identifies solutions that meet customer goals and objectives, and utilizes all available tools to ensure maximum ...
-
Event Senior Sales Manager, Hotel Services
3 weeks ago
Encore Event Technologies Las Vegas, United States Full timePosition Overview · The Sr. Sales Manager leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. Identifies solutions that meet customer goals and objectives, and utilizes all available tools to ensure maximum ...
-
Event Senior Sales Manager, Hotel Services
2 days ago
Encore Las Vegas, United StatesPosition Overview · The Sr. Sales Manager leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. Identifies solutions that meet customer goals and objectives, and utilizes all available tools to ensure maximum ...
-
Store Director in Training
1 week ago
Cardenas Markets LLC Las Vegas, United StatesAt Cardenas, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. · Bring your energy and unique perspective and you'll have t ...
-
Senior Administrative Assistant/Records
6 days ago
New Mexico Highlands University Las Vegas, United StatesPosition Senior Administrative Assistant/Records Full Time/Part Time Full Time Job Type Regular Position Summary · The incumbent for this position provides administrative and operational support to the Director of Human Resources/Payroll and the staff. This position serves as the ...
-
Department Manager Starbucks
2 weeks ago
Albertsons Company Inc. Las Vegas, United StatesPURPOSE: Directs and controls the operation of the coffee bar. Supervises and trains coffee bar personnel. Orders coffee bar products. Ensures product quality, selection and availability. · DUTIES AND RESPONSIBILITIES: · * Champions Company and Division customer service programs ...
Security Director - Las Vegas, United States - GardaWorld Security Services
Description
Job SummaryJob Title:
Regional Director of Security
Location:
Las Vegas, Nevada
Salary:
$ $110000 / year
Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management.
Job Summary:
Responsible for the leadership, development, and implementation of a successful guest services program and account operations on the west coast of the U.S.A., immediately focused on, but not limited to, Salt Lake City, Utah and Dallas, Texas guest services operations.
Position will provide the Senior Director of Guest Services & Venue Operations with nationwide support, which may include implementation at all existing locations and new accounts organically developed on the west coast as well.
Essential Duties and Responsibilities:While performing the duties of this job, it is required to sit, stand, walk, talk or hear.
On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders.
Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.Must occasionally lift, push, or pull up to 45 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
