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    Patient Account Representative - San Antonio, United States - Urology San Antonio

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    Description


    Job Description

    • Liaise with medical insurance providers to process claims accurately and timely
    • Resolve payment issues and assist patients with insurance claims
    • Process patient payments and refunds

    A successful Patient Account Representative should be detail-oriented and well-versed in medical terminology and billing.

    Responsibilities:

    • Work on accounts receivable efficiently while meeting performance goals
    • Identify and resolve problem accounts
    • Follow up on outstanding accounts
    • Document detailed notes on each account
    • Research denied claims and process appeals
    • Identify trends and report them to management
    • Determine patient financial responsibility with insurance companies
    • Analyze and understand written communication from insurance companies
    • Contact patients for prepayments and outstanding balances

    Qualifications:

    • High school diploma or GED
    • 1 year of experience in a medical office or hospital setting
    • Preferred: Oncology experience, CPT-Coding/Billing knowledge, Continuing Education Coding classes
    • Knowledge of medical terminology, office billing, EMR, patient management system(s), insurance payer portals, and clearinghouse(s)


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