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    Key Account Representative - San Antonio, United States - Texas First Rentals

    Texas First Rentals
    Texas First Rentals San Antonio, United States

    4 weeks ago

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    Description

    Job Summary: Responsible for the retention and continued growth of assigned key

    accounts. Primary focus will be to meet and exceed targeted annual growth within portfolio

    while providing Legendary Customer Service. This position collaborates with various

    departments throughout the organization to develop strategic ways to provide positive

    customer experience and proactively seeking out opportunities to increase revenue.

    The incumbent in this position is expected to model the following practices on a daily

    basis: 1) Demonstrate alignment with the company's mission and core business

    values; 2) Collaborate with key internal/external resources;

    3) Participate in ongoing self-development.

    Essential Functions:

    · Provides Legendary Customer Service to our corporate target customers and larger

    potential customer base

    · Collaborates with leadership to identify Enterprise opportunities for revenue gain

    within customer base and executes said targets

    · Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio

    Health Target Goals for assigned customer accounts

    · Serves as the company "expert" on each assigned account and serves as a liaison to

    facilitate all effort to provide a positive customer experience

    · Obtain information/data from the customer in an effort to support the growth of sales

    potential

    · Performs monthly health checks with customers in effort to maintain a robust

    partnership

    · Collaborates with leadership/supervisor to perform a quarterly business review of

    portfolio with the customer

    · Creates value with safety initiatives in alignment with customers and Texas First

    Rental

    · Develops and executes business plans using the SMART Goal with each assigned

    target

    · Responsible for the overall management of each assigned account to include, but not

    limited to, the management of:

     rate structure

     accounting lifecycle in collaboration with the Finance Dept.

     customer damage and/or billing disputes with customer

     continued communication of rental needs internally to facilitate legendary

    customer service for assigned accounts

    · Meets with the customer to review Annual rate and commitment

    · Prepares and presents approved contracts/lease agreements to assigned accounts

    and effectively communicates agreements within Texas First Rentals management

    and sales teams

    · Prepares sales plans, expense, daily call and sales reports

    · Maintains records of sales or other business transactions

    · Prepare sales or other contracts

    · Performs other duties as assigned

    Knowledge, Skills, and Abilities:

    · Expert knowledge of construction equipment and rental industry

    · Expert knowledge of selling techniques (prospecting, overcoming objections, closing

    sales)

    · Excellent selling, negotiating, and closing skills with ability to build long term business

    relationships

    · Proficient with MS Office Word, Excel, Outlook, etc.

    · Understands the implications of new information for both current and future problemsolving

    and decision-making

    · Uses logic and reasoning to identify the strengths and weaknesses of alternative

    solutions, conclusions or approaches to problems

    · Exceptional attention to detail

    · Driven and results oriented; business development, KPIs, and market expansion to

    meet corporate targets

    · Excellent oral and written communication skills with strong interpersonal skills to

    establish working relationships with multiple departments and various levels of the

    organization

    · First-class organizational, multi-tasking, and time management skills, deadline

    oriented

    · Understands written sentences and paragraphs in work related documents, and

    communicates effectively in writing as appropriate for the needs of the audience

    · Ability to work with all levels of personnel within the organization and customer

    operations

    · Ability to perform mathematical computations such as percentages, fractions,

    addition, subtraction, multiplication, and division quickly and accurately

    · Ability to work independently and within a team in a fast-paced, high volume

    environment with emphasis on accuracy and timeliness

    · Ability to read, analyze, and interpret professional journals, technical procedures, or

    governmental regulations

    · The ability to listen to and understand information and ideas presented through

    spoken words and sentences

    Education and Experience:

    · Minimum of four years of work-related skill, knowledge, or experience is required.

    Three to five years of experience preferred

    · High school diploma or equivalent with some college coursework or an equivalent

    combination of education and experience preferred

    · Valid driver's license

    Supervisory Responsibilities:

    · None

    Travel:

    · Extensive driving required; overnight travel required

    Physical Requirements:

    · This position involves extended periods in a stationary position; additionally,

    occasional movement inside the office to access office machinery, file cabinets, etc.

    · This role frequently communicates with others, must be able to exchange accurate

    information in these situations

    · This role routinely uses standard office equipment such as computers, phones,

    photocopiers, filing cabinets and fax machines

    Work Environment:

    · This job is generally performed in a retail and office environment; exposure to

    computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and

    inclement weather conditions

    · Frequently works at fast pace with unscheduled interruptions

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