Technical Account Manager - Draper, United States - Proofpoint

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In todays cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And were just as passionate about finding the right people to help us in that mission. When you join Proofpoint, youre helping to:

Build and enhance our proven security platform

Blend innovation and speed in a constantly evolving cloud environment

Analyze new threats and offer deep insight through data-driven intel

Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. Thats why were a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

The Role

The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top quality customer experience. This role may require up to 25% travel, usually less.

Your day-to-day

Independently provide ongoing and proactive technical leadership and support to Proofpoints strategic customers with little direction.

Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.

Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.

Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.

Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.

Develop deep understanding of customers business and operational needs.

Maintain deep practical technical knowledge of Proofpoints integration within the customer's environment, including network, security, systems administration, and messaging management.

Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoints solutions.

Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.

Identify and prioritize short term and long term goals.

Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.

Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.

Requires little supervision on assigned tasks.

Works independently on routine tasks.

Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.

Uses independent judgment within broad parameters.

Designs and implements solutions to complex problems with minimum supervision.

What you bring to the team

4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

Knowledge of CASB, Endpoint DLP, or Insider Threat Management solutions

Knowledge of data communication concepts and technologies, specifically email and networking

Knowledge of Linux, SMTP, and MySQL.

Working knowledge of Windows, Active Directory, and Microsoft Exchange.

Very strong customer service and excellent communications skills, both written and oral

A history of successfully leading and directing technical staff through crisis situations

Adaptable and willing to learn new technologies

Knowledge of project management and strong time management skills

Ability to effectively work in a team environment as well as independently

Ability to effectively work in a team environment as well as independently

Why Proofpoint

At Proofpoint we pride ourselves on our people-centric approach to success and innovation, which extends to how we design roles within our organization and hire talent around the world. The cybersecurity landscape is ever-evolving, and we recognize that the skills needed tomorrow may be different than the skills needed today. Therefore, we seek individuals from a variety of backgrounds with a range of work histories who can leverage their relevant experience as well as transferrable skills to help our company grow. Critical thinkers, problem solvers, collaborators, communicators, and future-oriented creatives need apply. Its not about where you started, or where youre coming from, its about where you can go with Proofpoint

#LI-AN2

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 105, ,660.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 88, ,820.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 79, ,410.00 USD

Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from todays advanced threats and compliance risks. We hire the best people in the business to:

Build and enhance our proven security platform

Blend innovation and speed in a constantly evolving cloud architecture

Analyze new threats and offer deep insight through data-driven intel

Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. Thats why were a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.