Jobs
>
Indianapolis

    Service Manager 2 - Indianapolis, United States - Computacenter AG & Co. oHG

    Computacenter AG & Co. oHG
    Computacenter AG & Co. oHG Indianapolis, United States

    4 weeks ago

    Default job background
    Description

    About the role

    Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

    What you'll be doing

    • Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
    • Manage and implement projects relevant to the specialist area.
    • Manage, develop, and coach a team of staff and implement performance management solutions where required.
    • Develops and motivate the team to help ensure the delivery of function and business targets.
    • Assess situations, issues, and opportunities and escalate when appropriate.
    • Acting as a point of escalation on complex issues and providing appropriate support to other team members
    • Maintain confidentiality in all business-related matters.
    • Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
    • Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
    • Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
    • Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
    • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.

    What you have

    • Experience managing a P&L.
    • Experience managing SLAs, KPIs, and performance metrics.
    • Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
    • Experience in dealing with and influencing multi-tier management.
    • You must be authorized to work in the United States.

    Bonus Points

    • Advanced academic background, preferably to good degree level or equivalent.
    • Proven track record of work experience in a challenging commercial environment.
    • ServiceNow experience.

    What you can expect

    There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

    About us

    Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

  • SilverWorks

    IT Service Manager: System Administration

    1 week ago

    SilverWorks Center, United States

    The NEW takes care - of the wishes of their customers, but also of you and your career. We stand for digital and innovative visions and offer constantly new and interesting tasks. With the variety of our different business fields, we want to make a significant contribution to sha ...

  • Gleaners Food Bank Of I

    Development Services Manager

    1 week ago

    Gleaners Food Bank Of I Drexel Gardens, United States

    Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce ...

  • Delta Faucet Company

    Manager, Desktop Services

    3 days ago

    Delta Faucet Company Indianapolis, United States Full time

    Service Desk and Endpoint Manager · We are actively seeking a seasoned Service Desk and Endpoint Manager to join our dynamic IT team, taking the lead in managing our organization's 24/7 service desk and endpoint infrastructure team. · This role is responsible for supervising an ...

  • Kelly Science, Engineering, Technology & Telecom

    Regional Service Manager

    4 days ago

    Kelly Science, Engineering, Technology & Telecom Indiana, United States

    Kelly Engineering is seeking an experienced Regional Service Manager for a direct-hire opportunity with a leading power systems solutions provider in Crown Point, IN. If you are passionate about shaping the world we live in and are ready to reengineer your future, trust the exper ...

  • Gleaners Food Bank Of I

    Development Services Manager

    1 week ago

    Gleaners Food Bank Of I Indianapolis, United States

    Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce ...

  • Tri Pac, Inc.

    Customer Service Manager

    3 weeks ago

    Tri Pac, Inc. Indiana, United States

    Tri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced Key Account Manager/ Customer Service Manager for immediate addition to our fast growing team ...

  • Hylant

    Client Service Manager

    1 day ago

    Hylant Indianapolis, United States

    Description · The Opportunity: · The Client Service Manager (CSM) will manage a book of business which will require a high level of organizational and problem-solving skills. In addition, this individual will possess the ability to handle marketing of new business to enable our ...

  • Ed Martin Automotive Group

    Service Manager

    3 weeks ago

    Ed Martin Automotive Group Indianapolis, United States

    Job Description · Job DescriptionAbout · Ed Martin Automotive Group is looking for a highly driven and disciplined individual to head up one of our stores' Service Departments. The Service Manager is a critical role within the dealership and is ultimately responsible for the succ ...

  • Vertiv

    HVM, Service Center Manager

    2 weeks ago

    Vertiv Indianapolis, United States

    Job Summary · High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Indianapolis territory. This Service Center Manager will provide business, managerial, and technical direction to our technicians and custo ...

  • SBM Management

    Manager, Services Quality Management

    1 day ago

    SBM Management Indianapolis, IN, United States Full time

    Position at SBM Management · SBM Management is searching for a Custodial Manager The Custodial Manager directs company programs and implements company policy to ensure total compliance with contract duties between company and customer, by performing the following duties personal ...

  • Adam Jurs - State Farm Agent

    Customer Service Manager

    2 weeks ago

    Adam Jurs - State Farm Agent Carmel, United States Full time

    ROLE DESCRIPTION: · As a Customer Service Manager - State Farm Agent Team Member with Adam Jurs - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service ...

  • The ALS Association

    Manager, Care Services

    2 weeks ago

    The ALS Association Indianapolis, United States

    Job Description · Job DescriptionEstablished in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinatin ...

  • Gleaners Food Bank Of I

    Development Services Manager

    1 week ago

    Gleaners Food Bank Of I Indianapolis, IN, United States Full time

    Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce ...

  • Forefront Healthcare & Culinary Services

    Environmental Services Manager

    5 days ago

    Forefront Healthcare & Culinary Services Indianapolis, United States

    Job Description · Job DescriptionCompany Description · Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident ex ...

  • Forefront Healthcare & Culinary Services

    Environmental Services Manager

    1 week ago

    Forefront Healthcare & Culinary Services Indianapolis, Indiana, United States Permanent

    Job Description · Come elevate your career with our company that has won the #1 "Best places to work by Modern Healthcare" Forefront Healthcare is looking for an enthusiastic leader to join our team. We have an exciting opportunity for an EVS Manager (hands on) for one of our hos ...

  • The Hill Group

    Service Account Manager

    1 day ago

    The Hill Group Indianapolis, United States

    Job Description · Job DescriptionSalary: · The Hill Group ("Hill") is seeking a Service Account Manager to join our team, supporting all divisions of our company. The Service Account Manager will be responsible for maintaining and growing service accounts, developing new busines ...

  • Tom Wood Group

    Service Manager-Tom Wood Subaru

    1 week ago

    Tom Wood Group Indianapolis, United States Regular Full time

    Tom Wood Subaru, in Indianapolis, Indiana, is seeking an experienced Automotive Service Manager to join our team. The ideal candidate will have a strong background in automotive repair and maintenance, as well as excellent leadership and customer service skills. As the Automotive ...

  • Valvoline

    Assistant Service Center Manager

    2 days ago

    Valvoline Speedway, United States

    **What You'll Do:** · As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change's (VIOC) service exp ...

  • Rehab Medical

    Customer Service Team Manager

    3 weeks ago

    Rehab Medical Indianapolis, IN, United States

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to wo ...

  • M/I Homes, Inc.

    Residential Construction Service Manager

    3 weeks ago

    M/I Homes, Inc. Indianapolis, United States

    M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners a ...