Senior Manager, Sales Operations - Boston, MA, US
3 days ago
Job description
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
We are seeking a data-driven and strategic Manager of Sales Operations. In this role, you will bridge the gap between strategy and execution, ensuring our sales team operates efficiently and effectively. You will manage the team responsible for the administration of sales incentive plans, territory optimization, providing critical analytical insights, and ensuring Salesforce processes align with our go-to-market strategy.
RESPONSIBILITIES:
Sales Incentive Compensation (SIP) Management
Plan Administration: Manage the end-to-end administration of sales commission plans, ensuring accurate and timely monthly/quarterly payouts.
Design & Strategy: Partner with Sales, Finance, and HR to assist in the annual design of compensation plans that align behavior with company revenue goals.
Resolution: Act as the primary point of contact for sales commission inquiries and dispute resolution.
Auditing: Conduct regular audits and reconciliations of commission data to ensure compliance and accuracy.
Territory Design & Management
Optimization: Analyze market data and historical performance to design balanced territories that maximize coverage and revenue potential.
Rules of Engagement: Define and enforce Rules of Engagement (ROE) regarding account ownership, lead routing, and cross-channel conflict.
Maintenance: Manage the operational aspects of territory moves, holdovers, and new hire ramp-ups within the CRM.
Analytics, Reporting & Forecasting
Dashboards: Build and maintain advanced dashboards in Salesforce (& Tableau) to track KPIs such as pipeline velocity, win rates, CAC, and churn.
Ad-Hoc Analysis: Provide actionable insights to sales leadership regarding product trends, rep performance, and market penetration.
Salesforce & Tech Stack Optimization
CRM Strategy: Act as the strategic owner of the Salesforce environment, ensuring workflows, validation rules, and custom objects support the sales process.
Data Hygiene: Oversee data governance initiatives to ensure database accuracy (clean-up of duplicates, enrichment of account data).
Process Improvement: Identify bottlenecks in the sales cycle and implement technical solutions to automate administrative tasks for account executives.
Strategic Partnership
QBR Preparation: Assist sales leadership in preparing for Quarterly Business Reviews (QBRs) and leadership presentations.
GTM Strategy: Collaborate with Marketing and Sales Leaders to operationalize new product launches or pivots in go-to-market strategy.
QUALIFICATIONS:
Bachelor's degree required. Finance preferred, or equivalent practical experience in a highly analytical role.
Managerial Experience in leading a Sales Operations or Revenue Operations team.
CRM Mastery: Proficiency in Salesforce (Lightning).
Analytical Skills: Comfort around complex modelling. Proficient in Tableau/Power BI.
Compensation: Proven experience managing variable compensation plans. Familiarity with commission software (e.g., Spiff, Xactly, CaptivateIQ) is preferred.
Communication: Ability to translate complex data into clear, concise narratives for executive leadership.
EEO Policy Statement
Pay Transparency:
The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics' employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role.
In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, "flexible time off" for salaried employees and, for hourly employees, accrual of three to five weeks' vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.
Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact , Monday through Friday, 7:30 a.m. – 5 p.m. ET or email
The base salary range for this role is:
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