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customer service advocate - Troy, United States - 1-800 Hansons, LLC
Description
Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the companyThe Customer Service Advocate is responsible delivering a five-star customer experience while answering and processing service, install, scheduling, and other miscellaneous customer inquiries.
Our Customer Service Advocates operate in a Call Center environment and are the customer facing team tasked with building and maintaining our reputation.
This position is critical to addressing customer concerns and ensuring they are resolved on the first contact. As a Customer Service Advocate your job is to provide information, begin service requests, process payments, and solve problems. This role may include other administrative duties based on company needs.We Offer:
$17/hour
$1/hour more when working from 6pm on
Weekly pay via direct deposit
Full-Time
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Paid Time Off
Hybrid Schedule (2 days from home and 3 in-office)
Additional 2 work from home days per quarter and 2 floating work from home days per year
Advancement opportunities
Referral bonuses
Employee as well as Friends & Family Discounts
What Youll Do:
Communicating with customers via any medium and ensuring a five-star experience through every interaction
Perform basic job functions of install, service, and scheduling to resolve customer inquiries including updates during the instillation process, collecting customer payments, scheduling service repairs, reviewing appointment ETAs, and answering a variety of general customer service inquires.
Deep understanding of the process to document and analyze customer calls, schedule service appointments, process payments, and ensure customer satisfaction after an installCommunicating with customers and other operations departments to schedule milestones in an installation project
Understand the companys internal organization so that, when unable to resolve an issue, the customer can be routed to the correct person to resolve the issue
Solves problems and manages customer complaints when issues arise
Maintain digital customer records and notes for every contact
Handling other administrative and operations focused duties as incoming call volume permits
What We Need:
High-School Diploma or GED
Passionate about customer service and driven to deliver a five-star experience through every interaction
Excellent Communication and Customer Service Skills
Minimum of two years of professional administrative work experience
Minimum of two years of customer service experience
Great organizational skills, able to multi-task
Able to work independently as well as part of a team
Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
Be self-motivated, able to deliver exceptional results whether working from home or in an office environment
Punctual attendance required. Must work full duration of assigned shift every day, and arrive on time
Physical Requirements:
Must be able to remain sitting in a stationary position for prolonged periods
Requires the ability to move about inside the office
Must be able to move items weighing up to 25 pounds
Must be able to communicate effectively with staff, customers, vendors, and the public
Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year.
Current schedules needed to be filled are 9:30am-6:30pm EST and 10am-7pm EST, but due to cyclical nature of position, including evening and weekend hours, may be required to complete projects under deadlines.
It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.
Compensation details: 17-17 Hourly WagePI74576b57edc
