Branch Manager - Worcester, United States - Cross Country Healthcare Inc

Cross Country Healthcare Inc Worcester, United States

1 week ago

Description

BASIC PURPOSE

The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

ESSENTIAL FUNCTIONS

Direct all branch activity
Manage, maintain and increase productivity
Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
Identify and implement creative solutions to complex problems
Supervise and mentor direct reports through weekly meetings
Establish and maintain professional and positive relationships with HCT clients
Troubleshoot client issues as they arise
Run weekly/daily reports to track branch productivity:
Run open order report by branch
Run applicant report by branch
Attend recruitment meetings as needed and offer ideas for creative recruitment
Advise on recruitment challenges, informing senior leadership when methods should be modified
Recruit, hire and train branch personnel
Supervise staff. Monitor and evaluate performance
Track employee productivity through weekly and monthly reporting
Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
Oversee activity within the department
Properly manage onboarding costs for HCT client/clients
Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
Ensure that all tasks related to staffing are completed daily
Ensure that time to fill guidelines are being met
Train branches on client specific reporting requirements for staffing purposes
Immediately address questions and concerns from the client
Partner with payroll department to create internal payroll deadlines
Review overall payroll for accuracy
Assist with accurate back-office billing setup through the homecare software
All other duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

Intermediate knowledge of MS office products
2+ years of management or supervisory level experience
3+ years related experience in recruitment and/or account management, preferably in healthcare staffing industry.
Strong computer skills, including the ability to learn new systems
Bilingual a plus

Education: High School or equivalent required. Bachelors degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred traits for success:

Excellent people skills to manage customer service issues
Good time management and organization skills are required to keep tasks organized and meet deadlines
Must possess the ability to motivate and encourage staff for optimal work performance and productivity
Excellent communication skills
Ability to lead and motivate
Familiarity with community resources and ability to work under pressure are essential.
Experience with business to consumer service industry (preferably in the healthcare industry).
Strong staffing acumen and sense of urgency.
Must be able to work a flexible schedule including weekend hours, and/or travel as needed.
Must have effective phone presentation, excellent problem-solving abilities, negotiation skills and customer service.
Ability to collaborate with all people/aspects of selling cycle to achieve all goals.

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