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it | support specialist - Richmond, United States - Applied Connective Company
Description
Job Title: IT | Support Specialist
Location: Albion, Norfolk, Columbus
Classification: Full-Time Employee
Days/Hours Per Week: Mon.
Fri., 8:00 a.m.
5:00 p.m.
Start Date: Immediate
**Join a dynamic locally owned and operated technology group as an
IT | Support Specialist**Headquartered in Albion, NE, with offices in Norfolk and Columbus, Applied Connective provides innovative managed IT, communication, surveillance, security, and other technical solutions to a growing list of commercial and government clients throughout the region.
Currently, we are seeking a highly motivated, hard-working, and technology-savvy candidate to take on a key role as an IT | Support Specialist.
This will be a full-time position with standard hours, 8 a.m. to 5 p.m., Monday through Friday.ROLE DESCRIPTION:
The IT | Support Specialist is responsible for using their technical and customer service skills to troubleshoot and provide resolution for inbound support requests.
Communicating effectively internally and to external resources is a top priority for the IT | Support Specialist as is learning and advancing quickly to accommodate company growth.
This role will work directly with our Service Manager to escalate and with our Relationship Manager should a service request sit outside the contract SLA.
TEAM VALUES:
*
Be a team player and leverage your resources Being a team player requires transparency, authenticity, generosity, and empathy.
Be service-minded and customer-oriented
Customer service excellence is the standard here, and we aim to provide a meaningful experience to the people we serve and support every time.
Value growth We believe the growth of a company comes with professional and personal growth of the team.
*
Innovate Challenge yourself to see whats possible to better meet the needs of your team, your customers, and your company.
*
Value integrity Strive to do the right thing, even when you think no one is looking.
*
Create happiness, work is hard Do your best to maintain a consistently positive attitude, even in challenging situations, and look for opportunities to celebrate big and small wins.
QUALIFICATION AND COMPETENCIES:
Background Check Disclosure: It is the hiring policy of Applied Connective to conduct a full background check as a condition of employment.
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