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    Director of Ticket Operations - Chicago, United States - Loyola University

    Loyola University
    Loyola University Chicago, United States

    6 days ago

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    Description

    Position Details



    Position Details

    Job Title
    Director of Ticket Operations

    Position Number

    Job Category
    University Staff

    Job Type
    Full-Time

    FLSA Status
    Exempt

    Campus
    Rogers Park-Lake Shore Campus

    Department Name

    ATHLETICS
    Location Code

    ATHLETICS - GENERAL PROGRAM (03300A)

    Is this split and/or fully grant funded?
    No

    Duties and Responsibilities

    • Manage ticket operations for athletic events, including implementation of policy and procedures relating to ticket sales, sales strategy, ticket distribution, and allocation.
    • Plan and implement a customer service strategy that provides fans with first class support, resolves customer ticket issues efficiently, and develops relationships with season ticket base and other fans.
    • Collaborate with community organizations, university partners, and internal units such as marketing, promotions, communications, and creative services to maximize revenue and attendance for all ticketed sports by increasing single-game sales, season tickets, group sales, and student engagement.
    • Coordinate all fiscal activities for the ticket office including event reconciliation, daily deposits and settlements, and ticket and financial reporting
    • Hire, schedule, train, and supervise student ticket worker staff, ensuring students are learning skills while assisting in day-to-day and game day activities.
    • Perform other related duties as assigned.
    Minimum Education and/or Work Experience
    Bachelor's degree in related field and three-five years of previous experience with college or private enterprise facilities management.

    Qualifications

    • A Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
    • Minimum 2 year work experience in collegiate athletics or professional athletics,
    • Excellent computer, verbal and written communication, as well as demonstrated organizational skills. Experience working with a ticketing system/software like Audience View.
    Certificates/Credentials/Licenses

    NA
    Computer Skills
    Microsoft Office, and experience working with a ticket system (i.e. Audience View)

    Supervisory Responsibilities
    No

    Required operation of university owned vehicles
    No

    Does this position require direct animal or patient contact?
    No

    Physical Demands
    None

    Working Conditions
    Irregular Hours

    Open Date
    11/13/2023

    Close Date

    Special Instructions to Applicants

    Diversity and Inclusion Statement
    Diversity, Equity, and Inclusion

    As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors
    diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive
    benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

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