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Technical Support Manager
3 weeks ago
Visionaire Partners Birmingham, United StatesTechnical Support Manager · This is an exciting opportunity to join a top-notch company in this newly created position due to growth. · RESPONSIBILITIES: · Spend approximately 50% of your time hands-on, 30% of the time on project management and vendor management, and 20% on peo ...
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Technical Support Manager
3 weeks ago
Diagnostica Stago Birmingham, United StatesThe Technical Support Manager is responsible for the hiring, development and retention of the Technical Support Specialists (TSS) in order to deliver the highest level of support and service to our customers for the complete STAGO line of products (instruments, reagents and digit ...
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Manager, Application Support
1 week ago
American Family Care Birmingham, United StatesSummary · The Manager of Application Support will provide leadership to the Application Support team and serve as the initial escalation point for customer issues. The manager will work with cross-functional teams to get support closing escalated tickets, report common issues th ...
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Information Technology Support Manager
2 weeks ago
3Ci Birmingham, United StatesSummary: We are seeking a dynamic Systems Support Manager to lead our team of IT professionals in delivering top-notch technical assistance, ensuring maximum productivity and efficiency. · Responsibilities: · Lead, mentor, and manage a team of systems support professionals, foste ...
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Product Support Manager, US
3 weeks ago
BioGX Birmingham, United StatesAbout the Organization · BioGX is a global molecular diagnostics company focused on the health and safety of communities all over the world. We design, develop and manufacture products and devices for Clinical, Water Quality, Food Safety and Pharma Quality. We are headquartered i ...
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Nursing Manager Cardiac Tele Unit FT Days
3 weeks ago
Princeton Medical Center Birmingham, United States Full timePrinceton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on Cancer, and is committed to contributing to the futu ...
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RN Oncology FT Nights
1 week ago
Princeton Medical Center Birmingham, United States Full time*Sign on Bonus up to $20K for Eligible Candidates* · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on ...
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Nursing Manager Acute Medical 4W FT Days
2 weeks ago
Princeton Medical Center Birmingham, United States Full timePrinceton Baptist Medical Center:Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on Cancer, and is committed to contributing to the futur ...
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Supported Housing Case Manager
3 weeks ago
Jbs Mental Health Authority Birmingham, United States Full timePrimary Job Functions · : · Provide access to a wide range of services to seriously mentally ill individuals who reside in the community. · Responsible for providing direct assistance in the maintenance of apartment living. Act as a liaison between the · tenant, lease holder and ...
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RN 4 West Surgical Unit PT Baylor Days Weekender
2 weeks ago
Princeton Medical Center Birmingham, United States Full time"*Sign on Bonus up to $7,500 for Eligible Candidates*" · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commissio ...
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Human Resources Associate
3 weeks ago
University of Alabama at Birmingham Birmingham, United States**Description** · - HUMAN RESOURCES ASSOCIATE**Key Duties and Primary Responsibilities**: · - Provides a variety of specialized and responsible clerical and technical services in support of division operations · - Responsibilities may include, but are not limited the following: r ...
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RN Oncology FT Nights
2 weeks ago
Princeton Medical Center Birmingham, United States Full time**$20K Sign on Bonus for Eligible Candidates** · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on Can ...
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Data Analyst
2 weeks ago
US Social Security Administration Birmingham, United States**Duties**: · - This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. · - Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may ...
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RN Oncology FT Days Weekender
1 week ago
Princeton Medical Center Birmingham, United States Full timePrinceton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on Cancer, and is committed to contributing to the futu ...
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RN Float Pool FT Nights
1 week ago
Princeton Medical Center Birmingham, United States Full time**$20,000 Sign on Bonus for Eligible Candidates** · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on ...
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RN New Graduate SICU FT Days
1 week ago
Princeton Medical Center Birmingham, United States Full time*Sign on Bonus up to $10K for Eligible Candidates* · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on ...
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RN Neuro ICU PRN Days
2 weeks ago
Princeton Medical Center Birmingham, United States Full timePrinceton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on Cancer, and is committed to contributing to the futu ...
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RN Float Pool FT Nights
3 weeks ago
Princeton Medical Center Birmingham, United States Full time**$20,000 Sign on Bonus for Eligible Candidates** · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission on ...
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RN New Graduate CICU FT Nights
2 weeks ago
Princeton Medical Center Birmingham, United States Full timeUp to $10,000 Sign on Bonus for Eligible Candidates · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission o ...
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RN New Graduate Cardiac Tele Unit FT Nights
1 week ago
Princeton Medical Center Birmingham, United States Full timeSign on Bonus up to $15,000 for Eligible Candidates · Princeton Baptist Medical Center: Located in Birmingham, this hospital is equipped with 505 beds and serves 53,000 people for primary and emergency care. Princeton is accredited by the American College of Surgeons Commission o ...
IT Support Manager - Birmingham, United States - MAU Workforce Solutions
Description
Expand your professional career as a Systems Support Manager.As a Systems Support Manager, you will be responsible for managing a team of application and IT systems support professionals.
This position entails overseeing the support ticket queue and coordinating with team members to delivery efficient technical assistance to employees and clients.
This role demands a thorough understanding of modern IT processes and technology, a keen attention to detail, and the ability to inspire a team towards delivering excellent service.
REQUIREMENTS Proven experience in managing a team of systems support professionals Minimum of 7 years' experience in technology support with at least 3 years in a leadership role Strong technical knowledge and hands-on experience supporting IT infrastructure, hardware, software, and networks Familiarity with Microsoft-based IT service management (ITSM) principles and ticketing systems Proficiency in configuring, maintaining, and troubleshooting Microsoft operating systems and applications Proficiency with Microsoft Azure (PaaS and IaaS resources) highly desired Excellent problem-solving skills and the ability to prioritize and manage multiple tasks in a dynamic environment Exceptional communication and interpersonal skills to interact effectively with employees at all levels of the organization Knowledge of IT security practices and regulatory compliance is a plus Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience) Ability to frequently stand, walk, and sit Ability to work virtually and in an office environment Ability to extend and work varying work - at least 40 hours per week, some nights, weekends, and holidays required Ability to frequently use computer equipment and telephone Ability to work in a fast-paced, changing, multi-tasking environment RESPONSIBILITIES Lead, mentor, and manage a team of systems support professionals, promoting a collaborative and motivated work environment.
Provide guidance and training to enhance the team's technical skills and customer service capabilities Oversee the management of the support ticket queue, ensuring tickets are promptly assigned, prioritized, and resolved in accordance with predefined service level agreements (SLAs) Offer hands-on technical support to employees, resolving hardware and software issues, and addressing technical problems with efficiency.
Act as an escalation point for complex or high-priority incidents, driving their resolution and minimizing downtime Supervise the incident and problem management processes, ensuring accurate incident logging, tracking, and resolution.
Identify recurring issues, initiate root cause analysis, and implement preventive measures to enhance system stability Collaborate with relevant stakeholders to manage and maintain the company's IT infrastructure, including servers, networks, and software applications.
Oversee equipment procurement, upgrades, and replacements as needed Develop and maintain comprehensive documentation on IT systems, processes, and procedures.Regularly update knowledge base articles and user guides to facilitate self-service and empower employees to resolve common issues independently Work with external vendors and service providers to ensure timely and effective delivery of IT services.
Collaborate with internal stakeholders, department heads, and management to understand their system support needs and provide appropriate solutions Implement and enforce IT security policies, procedures, and best practices to safeguard company data and systems.
Stay current with industry trends and emerging technologies, recommending and implementing security enhancements as necessary Perform other tasks as assigned
