- Passionate about sports and making a difference
- Displays a positive attitude and contagious effort
- Relationship-focused in all interactions
- Continuous learner and growth-oriented
- Scheduling customers via text, email, phone calls, and in person
- Staying organized across multiple tasks
- Communicating center programming and membership model.
- Greeting customers and making them feel welcome
- Fielding any questions and inquiries from current and prospective clients
- Excellent communicator within a team of players, clients, families, and support staff
- Calling former customers to invite them back to the center
- Responding to voicemails and emails
- Opening and closing of the Center
- Tracking inventory and supplies
- Assisting Center Manager with any and all tasks to maintain operational excellence
- A passion and knowledge for sports
- Positive attitude and outlook within the role
- Reliable and accountable to perform all functions of the position
- Problem solver and able to adapt in any situation with clients and through company standards
- An individual that is teachable, coachable, and a continuous learner
- Professionalism within the workplace and a positive ambassador for D-BAT
- Excellent oral & written communication skills across a variety of teams and staff
- Comfortable on multiple technological platforms
- High character individual that focuses on relationships and enjoys working with people
- Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients
- Experience working in a guest facing job
- Experience working with clients and customers of different ages from youth to adult
- Prior experience within a gym or other bookable training positions is a plus
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Guest Experience Associate - Indian Trail, United States - D-BAT Atlanta
Description
At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels.
What makes a great D-BAT Teammate? An individual that is...
Reports To: General Manager
Location: Indian Trail, NC
Compensation: $12 - $13 Hourly
Flexible Schedule: Minimum of hours a week including weekend availability
Role Scope and Requirements:
The D-BAT Guest Experience Associate will represent the center as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task.
About D-BAT:
For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers. D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.
To learn more about D-BAT, visit our website at