Visitor Experience Associate - Charlotte, United States - Harvey B. Gantt Center for African-American Arts + Culture

Description

The Visitor Experience Associate works with staff in a critical support position involving all aspects of customer service for donors, members and visitors. You must have exceptional customer service acumen and the ability to multi-task, think on your feet and problem solve. Communication skills are critically important, as is attention to detail. The associate will serve at both the Visitor Experience Desk and in the retail Museum Store. The position includes weekend hours and, with notice, may require early mornings or late evenings.

Duties & Responsibilities — Essential Functions:

• Welcome customers warmly, willingly exceeding expectations
• Sell admission tickets using Square systems
• Provide orientation to visitors including Gantt Center history and overview of exhibitions
• Receive and direct switchboard telephone calls
• Manage money and reconcile daily sales reports
• Coordinate all support materials for Visitor Experience including Gantt Center documents
• Provide information on nearby restaurants, entertainment options, transportation, etc
• Sell memberships
• Conduct docent tours, after training
• Provide support for events/programs with registration tables or serving as a cashier
• Manage data entry for new e-newsletter subscribers
• Send new visitor e-survey
• Maintain attendance records
• Communicate with volunteers, staff and security about activities of the day
• Assist with volunteer support, training and scheduling as needed
• Proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint and other data management programs
• Ability to compile letters and documents following brief instructions
• Professional appearance and business casual attire are required
• Must be dependable and on time
  
  

Requirements

• Education: College graduate, art courses a plus
• Professional Experience: Customer service or retail sales. Hospitality industry is a plus
• Knowledge/Skills/Abilities: Excellent verbal, written, and interpersonal communication skills
• Leadership qualities
• Excellent organizational skills and computer savvy
• Must be flexible and able to work well with others, as well as observe and anticipate needs