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Visitor Experience Associate
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Visitor Experience Associate
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Experienced Body Shop Technician
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Experienced Body Shop Technician
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Diesel Technician/Mechanic III
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Diesel Technician/Mechanic III
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Diesel Technician/Mechanic III
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Diesel Technician/Mechanic III
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Corporate Security General Associate Manager
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Registered Nurse Surgery Center
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Buyer / Planner (Materials)
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Supply Technologies Charlotte, United StatesWe are hiring at Supply Technologies, a subsidiary of ParkOhio(NASDAQ:PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the vario ...
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Guest Experience Associate
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Guest Experience Associate
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Guest Experience Associate
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D-BAT Atlanta Indian Trail, United StatesAt D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels. · What makes a great D-BAT Teammate? An individual that is... · Passionate about sports and mak ...
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Project Manager
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Associate Attorney
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Atlantic MEDsearch Charlotte, United StatesWell-renowned cardiovascular surgery group seeks another associate. Work alongside 2 existing CV Surgeons and an experienced surgical midlevel team. Vein harvesting & TAVR experience preferred, but not required. Call is 1:3 w/the ability to block OR time. Competitive compensation ...
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Automotive Finance Manager
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Family Practice Job Near Charlotte, NC
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Atlantic MEDsearch Charlotte, United StatesWell-respected group is committed to augment their practice with the addition of another associate. Work alongside 2 other Family Practitioners and 2 nurse assistants. See patients of all ages (from peds to geriatrics). There is very minimal clinic call plus a live operator answe ...
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Internal Medicine Job Near Charlotte, NC
3 days ago
Atlantic MEDsearch Charlotte, United StatesWell-respected hospital managed practice seeks another associate. Work in a collegial environment w/1 other IM physician & a midlevel provider. Make-up of practice is 100% outpatient; all inpatient needs are referred to the hospitalist department. Clinical duties involve a full r ...
Customer Experience Associate I - Charlotte, United States - Conduent Business Services
Description
**Customer Experience Associate I**
CAROUSEL_PARAGRAPH
Charlotte, North Carolina
Call Center
56930
** Share Job**
** Job Description**
**About Conduent**
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Description**
**Job Track Description:**
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
**Functional Knowledge**
Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
**Leadership**
Has no supervisory responsibilities.
**Problem Solving**
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
**Interpersonal Skills**
Exchanges information and ideas effectively.
**Responsibility Statements**
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
**Closing**
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
*At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.*