- Analyze business performance data, prepare detailed reports, and lead onsite multivariate testing initiatives to enhance customer experience and drive growth.
- Bridge the gap between extensive data sets and impactful business solutions, emphasizing practical application.
- Translate intricate business challenges into measurable projects, identifying growth opportunities through detailed analysis.
- Utilize machine learning algorithms and data tools to manipulate large datasets for data-driven solutions.
- Analyze and communicate the impact of data products, experiments, and deployments effectively.
- Stay informed about cutting-edge technologies like deep learning and generative AI to innovate problem-solving approaches.
- Collaborate across departments to develop testing strategies aligned with organizational goals.
- 1-2 years of analytics, data-driven marketing, and/or data science experience
- Strong grit and learning mentality when faced with challenging projects, unfamiliar technology, and ambiguous business problems
- Ability to collect, mine, and manipulate data from disparate data sources, with a willingness to dig deeper and understand the process that creates data
- Demonstrated ability to drive decisions and behavior changes through analytical capabilities and data-driven solutions, and the ability to measure and analyze the impact of these solutions
- Demonstrated ability to synthesize complex data into actionable insights, and effectively communicate these insights and recommendations to both technical and non-technical stakeholders
- Familiarity with machine learning, statistical modeling, and optimization, with hands-on experience working directly or indirectly on a related problem (e.g., Python or R).
- Foundational analytics toolkit - data extraction, manipulation, and visualizations (e.g., SQL, Pandas, Tableau, ggplot)
- Entrepreneurial mindset with strong business acumen and capability of coming up with creative ideas to create value for consumers and businesses
- Scrappy, tenacious, and self-motivated
- BUT - also a team player with no ego, a competitive spirit, and great sense of humor
- Passionate about working in a dynamic, fast-paced, performance-driven environment
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Customer Experience Coordinator
1 week ago
Veterinary Emergency Group Charlotte, United StatesWHO WE ARE · Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality ...
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Customer Experience Associate
1 week ago
Renewal By Andersen Charlotte, United StatesSummary · As a Customer Experience Associate, you will be responsible for managing and enhancing the overall customer experience during and after the sales process. This role involves effective communication, problem-solving, and collaboration with various internal teams to addr ...
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Customer Experience Representative
1 week ago
1800lighting Charlotte, United StatesCustomer Experience Representative · Description Make your future brighter by joining the **Capitol Lighting** team Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924 ...
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Customer Experience Partner
1 week ago
Damco Spain Sl Charlotte, United StatesCustomer Experience PartnerCharlotte, NCAre You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibili ...
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Customer Experience Lead
2 weeks ago
Kellermeyer Bergensons Services Charlotte, United StatesJob Description · Job DescriptionJoin a fast-paced, growing, and exciting company full of great opportunities · About Us · Our culture is unique and driven by our core values – trust, reliability, innovation, and service – and fundamental belief that all work is honorable, and we ...
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Customer Experience Partner
3 days ago
A.P. Mller - Maersk A/S Charlotte, United StatesCustomer Experience Partner · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries ...
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Customer Experience Partner
3 weeks ago
Damco Spain SL Charlotte, United StatesCustomer Experience Partner · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of ...
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Senior Customer Experience Partner
3 weeks ago
Maersk Charlotte, United States Full timeSenior Customer Experience Partner · The Woodlands, TX or Charlotte, NC · Are you ready to embark on a journey with one of the world's foremost leaders in integrated logistics? · Through innovation and transformation, we are redefining the boundaries of possibility and continuo ...
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Customer Experience Manager PT
1 day ago
Michaels Matthews, United States Temps partielStore - CHLT-MATTHEWS, NCQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangemen ...
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Senior Customer Experience Partner
4 weeks ago
A.P. Møller - Maersk A/S Charlotte, United StatesSenior Customer Experience Partner · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the bou ...
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Robinhood Charlotte, United States**Registered Customer Experience Representative** · at Robinhood Charlotte, NC ****Join a leading fintech company thats democratizing finance for all.**** · Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the hea ...
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Store Customer Experience Specialist
1 week ago
Ingka External Charlotte, United StatesJob ID: 241879Date posted: 29/05/2024Why we will love youYou have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Toget ...
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Store Customer Experience Specialist
1 week ago
Ingka External Charlotte, United StatesJob ID: · 241879 · Date posted: · 29/05/2024Why we will love you · You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. · A job at IKEA is so much more than home ...
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Customer Experience Partner- Integrated
5 days ago
Maersk Company Limited Charlotte, United StatesSenior Customer Experience Partner · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boun ...
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Customer Experience Partner- Integrated
5 days ago
Damco Spain SL Charlotte, United StatesSenior Customer Experience Partner · Charlotte, NC · Are You Ready to Navigate the Future of Global Trade? · Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundar ...
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Customer Experience Advocate
2 weeks ago
Veterinary Emergency Group Charlotte, United States**Customer Experience Advocate - Charlotte** · at Veterinary Emergency Group Charlotte, North Carolina, United States **WHO WE ARE:** · Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when the ...
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Customer Experience Supervisor
3 weeks ago
UGI Charlotte, United States** Customer Experience Supervisor** · Location: · Charlotte, NC, US · Company: · AmeriGas Propane, Inc. · Remote Options: · When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 milli ...
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TDCX Inc. Charlotte, United States**Job position** · **Assistant Customer Experience Expert** · We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today · **Top Reasons to work with TDCX** · Attractive Remuneration · Comprehensive Medic ...
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Career Match Solutions Charlotte, United StatesJob Description · Job DescriptionDescription:Perform customer service work by providing information, handling customer inquires, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers r ...
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Career Match Solutions Charlotte, United StatesJob Type · Full-time · Description · Perform customer service work by providing information, handling customer inquires, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers regardi ...
Associate, Customer Experience - Charlotte, United States - CNET
Description
The Broadband team is seeking a Customer Experience Analyst to join our Broadband team within RV Home. As an Associate Consumer Experience Analyst, you'll work with RV business leaders and drive the operations of one of our brands through iterative experience optimization, deep diving into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.
The Broadband team aims to help customers compare and be matched with their home's best internet option in the most simple and accurate way possible. The content we write, and the products we design, include location-based broadband information, streamlined connections to potential providers, plan comparisons and more. This role calls for a passionate individual who is highly skilled in design thinking, user-centered design processes, and interface design.
The right candidate for this role will be highly-organized and collaborative; with a passion for solving problems cross-functionally. But you won't do it alone — you'll have a collaborative cross-disciplinary team of designers, engineers, and product managers to support you.
What You'll Do:
What We're Looking For:
Compensation:
Cash Compensation Range: $80,000 - $82,000*
*Note actual salary is based on geographic location, qualifications, and experience.
Who We Are:
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit and follow @RedVentures on social platforms.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact .
If you are based in California, we encourage you to read this important information for California residents linked.
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Questions about this Privacy Notice can be directed to . Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.
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