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Customer Care Special Product Coordinator - Easton, United States - Victaulic
Description
POSITION:
Special Product Coordinator/Senior
LOCATION:
Customer Care, Commerce Park
REPORTS TO:
Customer Care Supervisor – Engineered ProductsResponsibilities: 1. Sales liaison between Engineered Products and our internal/external customers. 2. Prepare and issue quotations for standard and special products. 3. Qualify and review inquiry, specifications and engineering evaluation for completeness and accuracy. 4. Procure vendor/manufacturing costing data and lead time. 5. Determine sell price and perform all related cost/margin analysis. 6. Perform quotation follow-up confirming quote viability. 7.
Perform all order related tasks and service-related activities ensuring accurate, timely and effective handling of project requirements including documentation and product delivery.
8. Coordination of project delivery requirements utilizing project management and expediting skills working with Customer Satisfaction. 9. Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner. 10. Assist in qualifying new suppliers to support special products. 11. Assist in the development of various cost matrices, internal price lists, reports. 12. Provide feedback on CC procedures and identify process improvement opportunities. 13. Maintain current documentation and files as per established procedures. 14. Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service. 15.Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
16.Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic's Global mission.
17. Work closely with all facets of the organization to provide superior customer service. 18. Assist in various tasks, projects and responsibilities as assigned by CC Management team.Senior Responsibilities 1. Serve as the team technical subject matter expert for special product, specification, and application. 2. Expert in all CC procedures and applications to achieve daily tasks and goals. 3. Provide subject matter expertise and interpretation of procedures to less experienced team members. 4. Perform full project management responsibilities serving as one point of contact for internal and external customers. 5.
Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
6. Identify and implement, upon approval, opportunities for the transition of special products to standard. 7. Support new product development as a liaison between Engineering and other cross functional teams to complete tasks for commercialization. 8. Mentor new hires.Qualifications:
(Education, Experience, Personal Attributes) 1. B.S. / B.A. Degree preferred or three years of equivalent work experience. 2. Proficient in MS Office applications including Outlook, Word, Excel, and Power Point. 3. Minimum two years of Victaulic product knowledge and previous customer service experience. 4. Excellent oral and written communication skills. 5. Project management and analytical skills preferred. 6. When faced with an adverse situation is patient, professional, and courteous. 7. Goal oriented, reliable, self-motivated, able to problem solve and multi-task effectively in a fast-paced environment. 8. Willing to be flexible in schedule and work occasional overtime. 9. Willing to make infrequent overnight travel TOP123 #LI-GB1 #LI-ONSITE Victaulic is an equal opportunity employer and encourages individuals from all backgrounds to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Victaulic is committed to providing accommodations for people with disabilities. If you require an accommodation, please let us know when contacted for an interview.
