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    Technical Account Manager/Solutions Consultant - New York, United States - Spencer Thomas Group

    Spencer Thomas Group
    Spencer Thomas Group New York, United States

    19 hours ago

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    Description
    Summary:
    We're currently seeking a bi-lingual (Japanese/English) Technical Account Manager/Solutions Consultant to join our client's APAC Sales team.

    In this position, you act as the expert in our client's solutions, including content and software & services, providing pre-sales solution expertise and business development skills to close new deals. This is a client facing role. This expertise will be integral in winning new business with the focus in two primary areas:
    • Solution sales support to expand and grow opportunities in the existing account base and
    • Solution sales support to position and validate solutions to new customers.
    You will work with existing customers to identify additional value opportunities to grow the business and align solutions to new areas of potential business and process value.
    You will help to develop new business focused heavily on discovery, assessments, and analysis to identify and validate solution opportunities.
    In all cases you will be responsible for defining and validating the appropriate solutions, as well as supporting the development of a solid business case including customer return on investment (ROI).
    You will act as a SME who demonstrates and validates an integrated solution during on-site business operations workshops using actual customer requirements and data. In most cases you will be working with engineering management, executives and C-levels.

    Technical Account Manager Responsibilities:
    • Business process assessment:
      • Through communication with customer, collect and understand current as-is process flow, and identify where in the process problems exist (pain points).
      • Through joint efforts with sales, correctly identify champion, and build close business relationships, so as to execute all of the elements herein.
      • Through communication with customer, collect and understand metrics associated with the problems above.
      • Through communication with customer, jointly define the desired to-be process flow, addressing the aforementioned problems.
    • Through communication with customer (and other internal client resources) define and design solution, that maps and addresses the desired to-be process flow above. This will be from two perspectives:
      • Business Value Assessment
      • IT Software Technology Assessment
    • Through communication with customer, define the decision criteria for which the solution is to address. The criteria will be aligned with the pain points identified above. Likewise:
      • Business Value Criteria (Proof Of Value)
      • IT Software Technology Criteria (Proof Of Technology)
    • Through communication with the customer (and other internal client resources) validate that the proposed solution design and decision criteria are indeed addressing the pain points above.
    • Through communication with the customer (and other internal client resources) provide guidance and support in planning the project management framework for the development and implementation of the solution.
      • Requirement Analysis, Base Design
      • Detailed Design - Work with customer and solution architect in providing guidance/support.
    Solutions Consulting Responsibilities:
    • Work in collaboration with the post-sales solution implementation services team for both cloud and on-premise solutions.
    • Scope, plan and project manage post-sales application implementation, ensure that production environment is operational with no issues, and hand-over to client(s).
    • Experienced in Windows Server OS and networking technology. Specifically, experience in supporting the following:
      • Windows Server installation, .Net Framework, IIS (Internet Information Service).
      • Working with Microsoft Active Directory (MS AD), Azure AD.
      • Implementing Single Sign-On environments.
      • Working with network ports 80, 443, 25, 110 (and others).
      • Working cloud platforms such as AWS and Azure.
      • Working with could applications such as O365, Share Point Online. Others.
      • Working with PLM and document management solutions are a plus.
    Location: This position is expected to mainly be in Japan (Tokyo area preferred) 85% of the time, with some occasional travel to the rest of Asia 15% of the time.

    Required Experience:
    • 10+ years in consultative software sales support role (ideally with knowledge management and PLM systems)
    • Excellent knowledge of engineering, manufacturing and supporting processes and software tools
    • Proven track record as a trusted advisor serving Fortune 500 clients
    This is an immediate permanent/full-time role. Candidates requiring notice period welcome.
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