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    Reservation Agent - Williamsburg, United States - Kingsmill Resort

    Kingsmill Resort
    Kingsmill Resort Williamsburg, United States

    1 week ago

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    Description
    Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing and activities available at Kingsmill and assists with making reservations.

    Responsibilities:
    • Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
    • Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
    • File guest correspondence or other reservation documentation as needed
    • Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
    • Coverage and execution of Front Desk duties as needed
    • Generate outbound call revenue
    • Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
    • Follow all policy, procedures and service standards.
    • Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.
    Qualifications:
    • Ability to converse coherently in English.
    • Must be at least 18 years of age.
    • 1-2 years of guest service/customer service experience required.
    • Ability to deal with callers tactfully.
    • Ability to use basic computer applications.
    • Basic keyboarding proficiency.
    • Ability to interact with diverse peoples and help resolve any issues.
    • Ability to retain information.
    • Ability to work in a fast-paced environment.
    • Effective time management and organizational skills.
    • Strong communications skills.
    • Standing/Sitting for up to eight hours per shift
    • Ability to work days, nights, weekends, holidays.
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