Front Desk Agent - Williamsburg, United States - Westgate Resorts

Westgate Resorts Williamsburg, United States

2 weeks ago

Description

**Front Desk Agent**

1324 Richmond Rd, Williamsburg, VA

Full-time

**Company Description**

Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just 0.5 mile from Colonial Williamsburg allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.

**Job Description**

**As a Front Desk Agent, you will:**

Greet, register, and assign rooms to guests.

Issue room key and escort instructions to Bellhop.

Date stamp, sort, and rack incoming mail and messages.

Transmit and receivs telephone messages.

Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Keep records of room availability and guests' accounts.

Compute bill, collects payment, and makes change for guests.

Make and confirm reservations.

Post charges such as room, food, liquor, or telephone, to ledger.

Make restaurant, transportation, or entertainment reservation, and arranges for tours.

Assist guests with deposit of guests' valuables in hotel safe or safe deposit box.

Nightly bucket checks

Able to listen and find solutions to guests problems

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

**Language Skills**

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

Comprehensive health benefits medical, dental and vision

Paid Time Off (PTO) vacation, sick, personal

Paid Holidays

401K with generous company match

Get access to your pay as you need it with our Daily Pay benefit

Wellness Programs

Tuition Assistance

Fun, family culture

Employee Assistance Program (EAP)

Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)

Advancement & development opportunities

Community Involvement Programs

Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

**Job Location**

Front Desk Agent

1324 Richmond Rd, Williamsburg, VA

Full-time

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