Front Desk Agent - Williamsburg, United States - G MANAGEMENT INC

Description

Serves as the liaison for both property guests, tenants, and customers.

As a member of the Property Concierge team the front desk agent assists the building customers on premises or off-premises attractions, facilities, services, or activities.

Knows how to provide concise and accurate directions.


DUTIES AND RESPONSIBILITIES:

• Develops a strong knowledge of the building services and of the surrounding community.
• Provides customers with information about facilities and services.
• Organizes special functions as directed by management/Property Concierge.
• Ensures a proper use of the telephone etiquette standards.
• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
• Process and deliver messages for building customers as needed
• Coordinate, stay current and up to date with all services as well as daily building/property requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide timely updates and support to Management/Property Concierge as required.
• Project a professional manner with an emphasis on hospitality and quality customer service.
• Maintain a clean, healthy, and safety working area.
• Coordinates building requests for special services or equipment.
• Handles complaints and solve problem to the degree possible.

PREREQUISITES:


Education:
High School diploma. Must speak, read, write, and understand the primary language used in the workplace (English).


Experience:
Minimum six months customer services experience preferred. Prior administrative/receptionist experience is a plus.

Excellent telephone etiquette. Professional verbal and written communication.

Team player attitude. Must be energetic, friendly, and positive.

Reliable and dedicated to providing the best in customer service.


Job Type:
Part-time


Pay:
$ $14.00 per hour

Expected hours: 30 per week


Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply


Work Location:
In person