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SR FRONT DESK ATTENDANT - Williamsburg, United States - Colonial Williamsburg Company
Description
** SR FRONT DESK ATTENDANT (Williamsburg Lodge Hotel)**
**Job Category****:** HOSPITALITY **Requisition Number****:** SRFRO01389 Showing 1 location **Job Details**
**Description**
**JOB DESCRIPTION:**
$500 SIGN ON BONUS Williamsburg Lodge and Conference Center: This guest and conference facility combines the ambiance of an American folk art motif with contemporary comforts and conveniences. Many of the 323 guest rooms feature cypress paneling, hardwood floors and rocking chairs. Families and conference attendees appreciate the spaciousness of the rooms in the Tazewell Wing.
The Senior Front Desk Attendant will a part of the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. Front Desk Attendants truly influence the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Perform general incoming communication duties
Assists with training Front Desk Attendants
The Senior Front Desk Attendant will engage with our Guests throughout the entire hospitality experience. The Senior Front Desk Attendant is always working on behalf of our Guests and working with other Team Members.
Execution of pre-arrival planning process
Work directly with reservations agents to insure billing and room requirement fulfilled for VIP guests
Input and follow up on guest requests
**JOB REQUIREMENTS:**
This is an AGENCY only search and open only to current employees to apply.
To successfully fill this role a Senior Front Desk Attendant should maintain the attitude, behaviors, skills, and values that follow:
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through computer systems
Professional manner with an emphasis on hospitality and guest service
The most competitive candidates for these positions will generally have:
Front Office experience in the hotel, leisure, and/or entertainment sectors
Cash handling experience
Flexibility to work various shifts.
STANDARDS: Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.
**Benefits:**
Beautiful historic setting
Competitive benefits for eligible employees include:
health insurance
pension plan
vision plan
medical and dependent care flexible spending accounts
Sick, vacation, and holiday pay
401(k) plan with a portion of contributions matched
life insurance
long-term disability
accidental death and dismemberment insurance
group travel accident insurance
**About Colonial Williamsburg:**
From our Historic Area to Hotels, Colonial Williamsburgs mission that the future may learn from the past is part of everything we do. The Colonial Williamsburg Foundation is a private, not-for-profit educational institution welcoming guests to the worlds largest living history museum which brings the past to life through museum theater, 18th-century trades, historic sites, and more. The Foundation also includes two world-class art museums, featuring the nations premier folk art collection, plus the best in British and American fine and decorative arts from The Colonial Williamsburg Company boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guest homes, food and beverage outlets, championship golf courses, and spa & fitness center.
**Our Team:**
Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
