Helpdesk Support Tech - Sacramento, United States - LHH Recruitment Solutions

LHH Recruitment Solutions Sacramento, United States

4 days ago

Description

Job Description

LHH is in search of a dedicated Helpdesk Support Technician for an awesome contract opportunity in Sacramento, CA.

Job Description:

As a Helpdesk Support Technician, you will be the primary contact for employees facing IT challenges. This role demands an individual who is skilled at diagnosing and resolving a wide range of technical issues, from software malfunctions to hardware complications.

Responsibilities:

Serve as the initial point of contact for troubleshooting hardware, software, and networking issues.

Resolve issues for users through remote access tools and expert knowledge.

Escalate complex problems to higher-level support teams as needed.

Document and track customer issues and resolutions through help desk software.

Ensure customer satisfaction through follow-up after resolution.

Analyze recurring technical issues and suggest improvements.

Requirements:

Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.

1-3 years of experience in a helpdesk or technical support role.

Comprehensive understanding of computer systems, mobile devices, and other tech products.

Strong problem-solving skills and ability to manage time effectively.

Excellent communication skills and a customer-focused approach.

Proficiency in English with exceptional interpersonal skills.

Employment type: 6 month contract, 40 hours per week.

Pay Details: $25.00 to $32.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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