Solutions Associate - Sacramento, United States - SimpliGov LLC

SimpliGov LLC

Verified Company

Sacramento, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position:
Solutions Associate

Location:
Sacramento, CA

Company:

SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform and is enjoying significant success across a growing national list of public sector clients.

Role:

SimpliGov is seeking a highly motivated, Solutions Associate to join our expanding Professional Services & Technical Support team based out of Sacramento, CA.

Responsibilities include:

Work directly with customers and SimpliGov Professional Services team to define technical elements within the project scope and ensure technical feasibility of proposed solution
Support the internal technical support and Professional Service teams as required
Propose software solutions which meet customer's requirements, ensuring they are technically viable and add value to the overall proposal
Creating & configuring customer workflows
Assisting with Single Sign-On and User Management API configuration process between SimpliGov and Customer technical teams
Assisting with the setup of nonstandard integrations between SimpliGov & Customer technical teams
Configure customers analytics reports (PowerBI) based upon specifications provided
Assisting with completion of technical portions of related RFPs and compliance questionnaires
Analyze environmental reports and logs, identify deficiencies or improvements possible and prepare/execute project plans related to the previous
Maintaining internal SOPs and documentation/wiki's relating to operations, howto's, FAQs, environments etc.
Provide limited support and troubleshooting issues for corporate users, such as drivers and settings of personal computers
Customerfacing support/troubleshooting calls when required
Perform other duties as needed or assigned

Requirements:

Experience with software engineering, customer experience and design architecture
Advanced understanding of business analysis techniques and processes
Experience with Microsoft Azure, Relational and NoSQL databases, SQL querying, Scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite.
Experience configuring and troubleshooting SSO via SAML 2.0. OpenID knowledge also beneficial but not required
REST API usage and automation of SimpliGov platform related tasks using scripting and available APIs
Must have positive interpersonal communication abilities
Ability to work with various departments to facilitate the orderly execution of a customer's proposed project plan
Strong work ethic; exhibits a "sense of urgency" relative to resolving critical issues and timesensitive deliverables
Strong written and verbal communication skills; listening and organizational skills
A problemsolver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations
The person hired for this position will work directly with customers whilst also supporting engineering and tech support

We offer:

Opportunity to join a venture with proven technology set to rapidly expand and enjoy significant success
Medical, dental and vision insurance
Technology and Transportation expense reimbursements
Health Club Membership
401K with company matching
Freedom Paid Time off PolicyThe US base salary range for this fulltime position is $80,000$120,000 plus commission and benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including jobrelated skills, experience, and relevant education or training.