- Maintain compliance with all applicable regulations
- Ensure efficient, high-quality file submissions to underwriting and closing
- Improve processing effectiveness leveraging our internal QC program
- Accountable for attainment of SLAs and KPIs
- Lead and motivate a team of employees to excel, grow, learn and challenge the status quo.
- Maintain and improve relationships and communications with Mortgage Sales and others to meet the Bank's objectives
- Drive continuous process improvement through training and technology.
- Develop and maintain a performance scorecard for the team that effectively assesses performance of the team
- Drive efficiencies through training, technology and performance management to increase capacity
- Provide support as needed at the processor level (roll up the sleeves) when needed to get the work done.
- Identify and drive enhancements to our processes and technologies leveraging best practices you have experienced.
- Reduce sales engagement in pipeline management so they are enabled to bring in more production
-
Project Manager, Process Improvement
1 week ago
Sidley Austin LLP Chicago, United StatesSummary: · The Process Improvement Project Manager works with the Director of Process Improvement and leaders across the Firm to implement organizational initiatives related to process improvement, goal setting, planning, collaboration, and project management to ensure ongoing cr ...
-
AbbVie North Chicago, United States**Company Description** · - Facilitate analysis of opportunities and risks, identify impacts and recommendations to the business, and demonstrate leadership in setting and aligning project direction. · - Demonstrate strong leadership and ability to develop strategic scenarios and ...
-
Sales Manager Chemical Process Equipment
2 days ago
German American Chamber of Commerce of the Midwest, Inc. Chicago, United States**Position**:Sales Manager | Chemical Process Equipment · For their recently established US subsidiary, our client, a global dynamic glass-lined equipment manufacturer headquartered in Germany, revolutionizes the chemical processing industry on a global scale. Renowned by major c ...
-
The University of Chicago Medicine Chicago, United States**Job Description**: · **Manager, Central Sterile Processing, Full-time, Evenings or Nights, University of Chicago Medicine, Hyde Park, Illinois** · We're hiring a full-time Manager for Central Sterile Processing at the University of Chicago Medical Center in Hyde Park, Illinois ...
-
Manager, Process
3 weeks ago
Salesforce Chicago, United StatesInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Manager, Process - Global Seller Experience page is loaded · Ma ...
-
Manager, Process
3 weeks ago
Salesforce Chicago, United StatesInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Manager, Process - Global Seller Experience page is loaded · ...
-
Manager, Gift Processing
2 weeks ago
Western Golf Association/Evans Scholars Foundation Glenview, United StatesTitle: Manager, Gift Processing · Reports To: Vice President, Administration · Location: WGAESF Headquarters - Glenview, IL - In Office Monday thru Friday · Salary Range: $60,000 to $70,000 · Position Description: · The Manager of Gift Processing is an experienced position suppor ...
-
Principal Process Management
2 weeks ago
Discover Financial Services Riverwoods, United StatesDiscover. A brighter future. · With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world' ...
-
Manager, Sterile Processing
3 weeks ago
Saint Anthony Hospital Chicago, United StatesManager, Sterile Processing - Central Service Department · Day Shift, Full Time · Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our em ...
-
Business Process Manager
3 weeks ago
Güntner Chicago, United StatesYour tasks: · Establish process cartography to cover end-to-end process · Analyze "AS IS"-Processes, identify flaws by using methods such as value stream mapping to identify the improved "TO BE"-Processes · Draft new business processes including actors, actions, organizational ...
-
Manager, Sterile Processing
3 weeks ago
Saint Anthony Hospital Chicago, United StatesManager, Sterile Processing - Central Service Department · Day Shift, Full Time · Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our e ...
-
Credit Processes Manager
1 week ago
Old National Bank Chicago, United StatesCredit Processes Manager · Job Locations · US-IN-Evansville | US-IL-Chicago | US-IN-Indianapolis | US-IL-Hickory Hills | US-MN-St Louis Park | US-MN-Eden Prairie · Category/Function · Lending/Commercial/Consumer/Credit · Position Type · Regular Full-Time · Requisition ID ...
-
Manager, Business Process Management
1 week ago
Link Logistics Real Estate Chicago, United StatesLink Logistics Real Estate ("Link") · is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes. The firm's scale, cutting-edge technology and l ...
-
Business Process Management Manager
3 weeks ago
JPMorgan Chase Bank, N.A. Chicago, United StatesAre you business processed focused and enjoy leading a team? You have found the right team. · As a Treasury Sales Support Associate Manager within the Middle Market Banking and Specialized Industries (MMBSI) team, you will play a pivotal role in developing and implementing a new ...
-
Business Process Management Manager
3 weeks ago
JPMorgan Chase Bank, N.A. Chicago, United StatesAre you business processed focused and enjoy leading a team? You have found the right team. · As a Treasury Sales Support Associate Manager within the Middle Market Banking and Specialized Industries (MMBSI) team, you will play a pivotal role in developing and implementing a new ...
-
Process Enhancement Manager
3 weeks ago
Daniels Health Chicago, United StatesDaniels Health is on the search for natural leader with a passion for continuous improvement and operational efficiency, which is why we've opened the doors for a Process Enhancement Manager to join our national support team. This role will encompass a national focus on facilitat ...
-
Process Optimization Manager
3 weeks ago
Stellar Innovations Arlington Heights, United StatesSIEVERT is looking for a HEAD OF PROCESS MANAGEMENT (M/F/D) for our location in Osnabrück. We are an international provider of sustainable premium quality building materials and intelligent integrated logistics. As a medium-sized family business, we have over 1,700 employees at a ...
-
Manager of Recovery and Processing
1 week ago
Innoved Institute, LLC Elk Grove Village, United States**Benefits**: · - Competitive salary · - Dental insurance · - Health insurance · - Paid time off · - Training & development · - Vision insurance · **Manager of Tissue Services** · - **Job Type**:Full Time Employee · **Objective of this role** · - Manage all tasks related to incom ...
-
Rsc Process Improvement Manager
1 week ago
ACE Hardware Oak Brook, United StatesOur Company · Can-do attitude? Motivated? Helpful? You've come to the right place. · At Ace, we're a place where you can make an impact. A place where your help is not only wanted, it's encouraged and celebrated. A _Chicago Tribune_ Top Workplace four years in a row. A place focu ...
-
Manager - Delivery (Process Optimization)
1 week ago
McDonald's Chicago, United StatesMcDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. · Do ...
AVP/Mortgage Processing Manager - Chicago, United States - Devonislamic
Description
All Jobs>
AVP/Mortgage Processing Manager
The AVP/Mortgage Processing Manager has overall operational responsibility to manage the processing area of Devon Bank's mortgage business.
You will be responsible for overseeing hiring, training, and driving operational efficiencies through high employee contact and engagement, and ensuring overall customer satisfaction, file quality, and retention.
Preference given to those candidates located in the Chicagoland area.Key Responsibilities:
Key Performance Indicators:
Customer Satisfaction (NPS)
Capacity utilization
Employee Surveys
Production, speed and quality
Requirements
5+ years of experience in Mortgage with at least 2 years of managing a Mortgage Processing unit
Strong Encompass knowledge of best practices to enhance the employee and customer experience through technology
Working knowledge of the mortgage fulfilment process.
Possesses strong, analytical skills
Experience in process redesign required
Must have good public speaking abilities and experience – leads from the front
Track record of driving high levels of employee satisfaction and performance
Proven and demonstrated hands-on management philosophy
Experience in driving an operation through major change (transformation) or turnaround
Bachelor's Degree (Business Administration, Finance or a related discipline) preferred
#J-18808-Ljbffr