- Handle customer requests for assistance in person, by email/chat, or over the phone.
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
- Provide complex hardware and software troubleshooting expertise for local and remote users.
- Escalate reported issues to the Situation Manager based on severity level.
- Document internal IT Helpdesk procedures and perform periodical reviews for process improvements.
- Monitor IT Helpdesk ITSM system for tickets assigned to the queue and process first-in first-out based on priority.
- Create and maintain accurate documentation in the Knowledge Base System. Assist in creating materials for end user frequently asked questions (FAQ's).
- Participate in incident response calls and provide status communications.
- Create notifications to all users for system outages, security alerts, and implementations of new functionality.
- Maintain inventory of all equipment, software, and software licenses in change management tool.
- Utilize and maintain the IT Helpdesk ITSM software for tickets, incidents, and problem tracking. )
- Participate in Severity calls when appropriate.
- Provide user communications using templates when requested.
- Assist with onboarding/off boarding users and resetting passwords.
- Performs other related duties as assigned and required.
- Excellent communication skills with all levels of the organization and the ability to communicate technical solutions.
- Must possess complex hardware and software troubleshooting expertise.
- Demonstrated ability to work independently and/or collaboratively in a team environment.
- Must possess exceptional organizational, customer service, and writing skills.
- In depth knowledge of server and PC hardware.
- Knowledge of current Windows server, client operating systems, and Windows Active Directory.
- Knowledge of Windows-based infrastructure technologies, including file and print services, new technology file system (NTFS) share and folder permissions, and domain name server (DNS) as it relates to field infrastructure.
- Knowledge of wireless, WAN/LAN technologies, printers, and cabling standards.
- Two (2) years of information and technology employment experience providing successful systems support, required.
- A four-year college degree: or the successful completion of a technical course curriculum from an accredited information and technology institution, preferred.
- A Microsoft Certified Professional (MCP) or equivalent certification, preferred.
- Security awareness training a plus.
- Service Desk knowledge a plus.
- Sit or stand for prolonged periods.
-
Support Specialist
2 weeks ago
BankOnIT Oklahoma City, United StatesOverview: · Summary/Objective · The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues. · Responsibilities: · Why you want this job · Innovate and forward-thinking environment. · Catere ...
-
IT Support Specialist
2 days ago
Photographic Society of America Oklahoma City, United StatesJob Description · Job DescriptionResponsibilities: · The Webmaster is responsible for maintaining the PSA's website, serving as the primary contact for all aspects of the PSA's online assets, including: · the maintenance of internet and intranet portals; · collaboration with Dire ...
-
Software Support Specialist
2 weeks ago
JoCo Oklahoma, United StatesWhat is the position? · The Software Support Specialist is responsible for maintaining and supporting the organization's wealth management systems and will provide support to end users. · What are the responsibilities? · As a Software Support Specialist, you will: · Maintain and ...
-
Field Support Specialist
1 week ago
Insight Global Oklahoma, United StatesDay-to-Day: · We are looking for a Field Support Specialist for a large Telecommunication and Renewables client. This position is stationed at different sites throughout Oklahoma City. The ideal candidate will have an interest in the telecommunications or utilities industry and w ...
-
Client Support Specialist
1 week ago
Paycom Online Oklahoma City, United States Paid WorkThe Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a ...
-
Laboratory Support Specialist
6 days ago
ARL Bio Pharma Oklahoma City, United StatesLaboratory Support Specialist · Position Summary... · Join a stable and rapidly growing company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical ind ...
-
Technical Support Specialist
1 week ago
State of Oklahoma Oklahoma City, United StatesJob Posting Title · Technical Support Specialist · Agency · 677 SUPREME COURT · Supervisory Organization · Job Posting End Date (Continuous if Blank) · July 01, 2024 · Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. · Est ...
-
Technical Support Specialist
1 week ago
Inceed Oklahoma City, United StatesCompensation: $20.00/hr.- $24.00/hr. · Location: Oklahoma City, Oklahoma · Technical Support Specialist: · Inceed has partnered with a great company to help find a skilled Technical Support Specialist to join their team · Required Qualifications & Experience:Prior experience ...
-
Client Support Specialist
1 week ago
Paycom Payroll Llc Oklahoma City, OK, US, United StatesThe Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a ...
-
laboratory support specialist
1 week ago
ARL Bio Pharma Oklahoma City, OK, United StatesLaboratory Support Specialist · Position Summary · Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and we are the most resp ...
-
Member Support Specialist
6 days ago
VASA Fitness OKC Penn OK, United StatesPOSITION DESCRIPTION · POSITION TITLE: Member Experience Specialist (MES) · FLSA STATUS: Non-Exempt, Hourly · COMPENSATION: Base rate is $11.30 per hour + Commission Opportunities · SCHEDULE: Opening and Closing shifts available · JOIN OUR TEAM · At VASA Fitness, we want to creat ...
-
Sales Support Specialist
2 weeks ago
eTeam Oklahoma City, United StatesJob Description: · Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales met ...
-
Operations Support Specialist
1 week ago
CNE Direct Oklahoma City, United States**Operations Support Specialist** · * · Greater Boston, MA · * · Full Time · * · Mid Level · * 1-3 years experience from a similar position in an internationally oriented company. · * Excellent communication skills both oral and written. · * Ability to handle confidential comm ...
-
contracting support specialist
1 week ago
DELAWARE RESOURCE GROUP OF OKLAHOMA Oklahoma City, United StatesJob Details · Job Location · CORP - Oklahoma City, OK · Position Type · Full Time · Education Level · Bachelor's degree or Relative Exper · Travel Percentage · Minimal · Job Shift · Day · CONTRACTING SUPPORT SPECIALIST · The Contracting Support Specialist (CSS) reports ...
-
Business Support Specialist
2 weeks ago
Black & Veatch Oklahoma City, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Black & Veatch · Business Support Specialist - Water Infrastructure Projects ...
-
Customer Support Specialist
2 weeks ago
eClinicalWorks Oklahoma City, United States** Customer Support Specialist** · **Job Category****:** Software · **Requisition Number****:** CUSTO001989 · Showing 1 location · **Job Details** · **Description** · **Position Overview** · The Customer Support Specialist is responsible for quickly and accurately identifying ...
-
Technical Support Specialist
5 days ago
Peak Scientific Oklahoma City, United StatesTechnical Support Specialist · - · Massachusetts · Peak Scientific Inc., a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented T**echnical Support Specialist**. You will ...
-
Application Support Specialist
6 days ago
Axelon Oklahoma City, United StatesThe Applications Analyst Senior responsibilities include, but are not limited to, the following: · • Mentoring and training of junior team members. · • Communicates and researches enhancements, seeking appropriate approvals from customers. · • Assists with roadmap planning of app ...
-
System Support Specialist
2 weeks ago
Akima Oklahoma City, United StatesOverviewWork Where it MattersAkima Support Operations (ASO), an Akima company, is not just another federal facilities contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities i ...
-
Recovery Support Specialist
5 days ago
University of Massachusetts Medical School Oklahoma City, United StatesExplore the Possibilities · and Advance with Us. · You can view all open jobs by clicking here · or use the following search form to find jobs that suit your specificcareer interests. · Recovery Support Specialist · Job Number : · Category: · Administrative Professional · Loc ...
Technical Support Specialist - Oklahoma City, United States - State of Oklahoma
Description
Job Posting TitleTechnical Support Specialist
Agency
677 SUPREME COURT
Supervisory Organization
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
The Administrative Office of the Courts (AOC) is seeking a self-motivated person to join the organization as a Technical Support Specialist. The Technical Support Specialist should possess the skills necessary to provide excellent customer service while fielding phone calls and requests for technical assistance by performing question/problem diagnosis and guiding users through systematic solutions in a service desk environment.
Responsibilities and essential functions will include (but not be limited to) the following:
Candidates who are eligible to work in the United States are encouraged to apply. The Administrative Office of the Courts will not sponsor a work visa (H-1B, etc.) to fill this position.
As a condition of employment, any successful candidate who receives an offer of employment will be required to pass a background investigation.
The Oklahoma Supreme Court is an Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.