- Handle customer requests for assistance in person, by email/chat, or over the phone.
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
- Provide complex hardware and software troubleshooting expertise for local and remote users.
- Escalate reported issues to the Situation Manager based on severity level.
- Document internal IT Helpdesk procedures and perform periodical reviews for process improvements.
- Monitor IT Helpdesk ITSM system for tickets assigned to the queue and process first-in first-out based on priority.
- Create and maintain accurate documentation in the Knowledge Base System. Assist in creating materials for end user frequently asked questions (FAQ's).
- Participate in incident response calls and provide status communications.
- Create notifications to all users for system outages, security alerts, and implementations of new functionality.
- Maintain inventory of all equipment, software, and software licenses in change management tool.
- Utilize and maintain the IT Helpdesk ITSM software for tickets, incidents, and problem tracking. )
- Participate in Severity calls when appropriate.
- Provide user communications using templates when requested.
- Assist with onboarding/off boarding users and resetting passwords.
- Performs other related duties as assigned and required.
- Excellent communication skills with all levels of the organization and the ability to communicate technical solutions.
- Must possess complex hardware and software troubleshooting expertise.
- Demonstrated ability to work independently and/or collaboratively in a team environment.
- Must possess exceptional organizational, customer service, and writing skills.
- In depth knowledge of server and PC hardware.
- Knowledge of current Windows server, client operating systems, and Windows Active Directory.
- Knowledge of Windows-based infrastructure technologies, including file and print services, new technology file system (NTFS) share and folder permissions, and domain name server (DNS) as it relates to field infrastructure.
- Knowledge of wireless, WAN/LAN technologies, printers, and cabling standards.
- Two (2) years of information and technology employment experience providing successful systems support, required.
- A four-year college degree: or the successful completion of a technical course curriculum from an accredited information and technology institution, preferred.
- A Microsoft Certified Professional (MCP) or equivalent certification, preferred.
- Security awareness training a plus.
- Service Desk knowledge a plus.
- Sit or stand for prolonged periods.
-
Support Specialist
2 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Position Details Req ID: req17777 Position Title: Support Specialist Position Type: Staff Full-Time Position Number: OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Information Technology Location Address: · 1111 W 17th St · Tulsa, Oklahoma, 74107 · Unite ...
-
Support Specialist
2 weeks ago
Freese And Nichols Oklahoma City, United States Full timeFreese and Nichols is seeking a Support Specialist to join our Oklahoma City office. The responsibilities include supporting 2-3 groups/<25 people or manage office <5 people with tasks such as: · Receiving calls and visitors. · Composing and typing of routine correspondence, incl ...
-
IT Support Specialist
1 week ago
Volt Oklahoma City, United StatesThis job was posted by : For more information, please see: Volt is immediately hiring an IT Support Specialist · , for a Remote opportunity with client located in Bellevue, WA. · Seeking a highly capable and motivated support specialist to help support our internally-developed/ ...
-
contracting support specialist
3 weeks ago
Delaware Resource Group Oklahoma City, United States Full timeThe Contracting Support Specialist (CSS) reports to the Contracts Manager and assists the Contracts team with the execution, development, negotiations and evaluations of contracts on behalf of the company while ensuring that both parties are in compliance with the terms of the co ...
-
Executive Support Specialist
2 days ago
The State of Oklahoma Oklahoma County, United States Full timeJob Posting Title · Executive Support SpecialistAgency · 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory Organization · IS-CSJob Posting End Date (Continuous if Blank) · June 18, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the posting end da ...
-
IT Support Specialist
3 weeks ago
Photographic Society of America Oklahoma City, United StatesJob Description · Job DescriptionResponsibilities: · The Webmaster is responsible for maintaining the PSA's website, serving as the primary contact for all aspects of the PSA's online assets, including: · the maintenance of internet and intranet portals; · collaboration with Dire ...
-
Family Support Specialist
3 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. W ...
-
Mortgage Support Specialist
1 day ago
ALLEGIANCE CREDIT UNION Oklahoma City, United StatesJob Description · ***A completed application is required for consideration of employment.*** · Full-Time Mortgage Support Specialist · Monday - Friday: 8:00 a.m. - 5:00 p.m. · Location: Onsite · Starting at $19.83 per hourRole: · Toprovide support to essential areas of the mortg ...
-
Technical Support Specialist
3 weeks ago
Peak Scientific Oklahoma City, United StatesTechnical Support Specialist · - · Massachusetts · Peak Scientific Inc., a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented T**echnical Support Specialist**. You will ...
-
Field Support Specialist
3 weeks ago
Insight Global Oklahoma, United StatesDay-to-Day: · We are looking for a Field Support Specialist for a large Telecommunication and Renewables client. This position is stationed at different sites throughout Oklahoma City. The ideal candidate will have an interest in the telecommunications or utilities industry and w ...
-
Lead Admin Support Specialist
3 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · The Lead Administrative Support Specialist at the College of Nursing - Tulsa is responsible for the following duties: Confirming all students are assigned to the correct clinical rotations and tracking completion of each rotation for all students. Working with the ...
-
Member Support Specialist
3 weeks ago
VASA Fitness OKC Penn OK, United StatesPOSITION DESCRIPTION · POSITION TITLE: Member Experience Specialist (MES) · FLSA STATUS: Non-Exempt, Hourly · COMPENSATION: Base rate is $11.30 per hour + Commission Opportunities · SCHEDULE: Opening and Closing shifts available · JOIN OUR TEAM · At VASA Fitness, we want to creat ...
-
Mortgage Support Specialist
2 hours ago
Allegiance Credit Union Oklahoma City, United States***A completed application is required for consideration of employment.*** Full-Time Mortgage Support Specialist Monday - Friday: 8:00 a.m. - 5:00 p.m. Location: Onsite Starting at $19.83 per hour · Role: · To · provide support to essential areas of the mortgage department an ...
-
Systems Support Specialist III
4 weeks ago
City of Oklahoma City Oklahoma City, United States$ $57.70 Hourly · Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy. · Important Ap ...
-
Lead Admin Support Specialist
3 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · OU Health Stephenson Cancer Center is Oklahoma's only National Cancer Institute (NCI)-Designated Cancer Center, and one of only 72 NCI-Designated Cancer Centers in the United States. This highly competitive accreditation ensures that our patients receive the highes ...
-
Mortgage Support Specialist
6 days ago
Allegiance Credit Union Oklahoma City, United States***A completed application is required for consideration of employment.*** · Full-Time Mortgage Support Specialist · Monday - Friday: 8:00 a.m. - 5:00 p.m. · Location: Onsite · Starting at $19.83 per hour · Role: · To · provide support to essential areas of the mortgage departmen ...
-
Laboratory Support Specialist
2 weeks ago
ARL Bio Pharma Oklahoma City, United StatesLaboratory Support Specialist · Position Summary · Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and we are the most resp ...
-
Technical Support Specialist
3 weeks ago
Digital Six Laboratories Inc Oklahoma City, United StatesJob Description · Job Description### Job Summary: · We are seeking a Technical Support Specialist with a strong background in IoT technologies and a passion for excellence in customer service. The ideal candidate will be responsible for providing expert phone support to our diver ...
-
Program Support Specialist
1 week ago
Graceworks Oklahoma City, United StatesTo apply for this position, scroll down to the bottom of this page and click the button that reads: "APPLY NOW" · Returning Applicant? Login Now · Start Over with Job Search · Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet). · Program Suppor ...
-
Product Support Specialist
2 weeks ago
Markforged Oklahoma City, United States**Product Support Specialist** · at Markforged · Watertown, Massachusetts, United States · The goal of the Technical Services team is to drive customer experience and success with Markforged products. We accomplish this through timely and detailed responses, listening to custom ...
Technical Support Specialist - Oklahoma City, United States - State of Oklahoma
Description
Job Posting TitleTechnical Support Specialist
Agency
677 SUPREME COURT
Supervisory Organization
Job Posting End Date (Continuous if Blank)
July 01, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
The Administrative Office of the Courts (AOC) is seeking a self-motivated person to join the organization as a Technical Support Specialist. The Technical Support Specialist should possess the skills necessary to provide excellent customer service while fielding phone calls and requests for technical assistance by performing question/problem diagnosis and guiding users through systematic solutions in a service desk environment.
Responsibilities and essential functions will include (but not be limited to) the following:
Candidates who are eligible to work in the United States are encouraged to apply. The Administrative Office of the Courts will not sponsor a work visa (H-1B, etc.) to fill this position.
As a condition of employment, any successful candidate who receives an offer of employment will be required to pass a background investigation.
The Oklahoma Supreme Court is an Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.