-
Support Specialist
3 weeks ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Position Details Req ID: req17777 Position Title: Support Specialist Position Type: Staff Full-Time Position Number: OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Information Technology Location Address: · 1111 W 17th St · Tulsa, Oklahoma, 74107 · Unite ...
-
Support Specialist
3 weeks ago
Freese And Nichols Oklahoma City, United States Full timeFreese and Nichols is seeking a Support Specialist to join our Oklahoma City office. The responsibilities include supporting 2-3 groups/<25 people or manage office <5 people with tasks such as: · Receiving calls and visitors. · Composing and typing of routine correspondence, incl ...
-
IT Support Specialist
6 days ago
Valeo North America Oklahoma City, United StatesJob Description - IT Support Specialist (21000BOO) · **Job Description** · IT Support Specialist · - · ( 21000BOO ) · Valeo · Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with ...
-
Executive Support Specialist
1 week ago
The State of Oklahoma Oklahoma County, United States Full timeJob Posting Title · Executive Support SpecialistAgency · 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory Organization · IS-CSJob Posting End Date (Continuous if Blank) · June 18, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the posting end da ...
-
Community Support Specialist
10 hours ago
Ozarks Healthcare West Plains, United StatesCommunity Support Specialists help individuals develop skills, access resources, and learn to self-manage illnesses in order to be successful in life, work, education, and social settings. Community Support Specialists teach, model, and practice skills with persons served in orde ...
-
Laboratory Support Specialist
30 minutes ago
Quick Test Lab Diagnostics Oklahoma City, United StatesJob description · We are looking for a Laboratory Support Specialist to assist with Laboratory logistics and technical problems when using our products and services. Laboratory Support Specialist responsibilities include assisting in Laboratory duties, account logistics, recommen ...
-
Family Support Specialist
4 days ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. W ...
-
Technical Support Specialist
5 days ago
Inceed Oklahoma City, United StatesCompensation: $20.00/hr.- $24.00/hr. · Location: Oklahoma City, Oklahoma · Technical Support Specialist: · Inceed has partnered with a great company to help find a skilled Technical Support Specialist to join their team · Required Qualifications & Experience:Prior experience ...
-
Lead IT Support Specialist
6 days ago
NorthBridge Oklahoma City, United StatesJob Title:Lead IT Support SpecialistJob Location(s):Watertown, MA, USDescription: Markforged is looking for a Lead IT Support Specialist to join our Technology Operations team. The goal of the Technology Operations team is to provide integrated technologies and quality services t ...
-
Recovery Support Specialist
3 days ago
University of Massachusetts Medical School Oklahoma City, United StatesExplore the Possibilities · and Advance with Us. · You can view all open jobs by clicking here · or use the following search form to find jobs that suit your specificcareer interests. · Recovery Support Specialist · Job Number : · Category: · Administrative Professional · Loc ...
-
Client Support Specialist
6 days ago
PAYCOM PAYROLL LLC Oklahoma City, United StatesThe Client Support Specialist (known internally as 'Paycom Specialist') is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist ...
-
Lead Admin Support Specialist
1 week ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · The Lead Administrative Support Specialist at the College of Nursing - Tulsa is responsible for the following duties: Confirming all students are assigned to the correct clinical rotations and tracking completion of each rotation for all students. Working with the ...
-
Business Support Specialist
1 week ago
Volt Oklahoma City, United StatesThis job was posted by : For more information, please see: You deserve the job you love · Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. · As a Business Support Specialist you will: · You will join a successful team of Remote Technical Suppo ...
-
Mortgage Support Specialist
1 week ago
Allegiance Credit Union Oklahoma City, United States***A completed application is required for consideration of employment.*** Full-Time Mortgage Support Specialist Monday - Friday: 8:00 a.m. - 5:00 p.m. Location: Onsite Starting at $19.83 per hour · Role: · To · provide support to essential areas of the mortgage department an ...
-
Technical Support Specialist
2 days ago
Digital Six Laboratories Inc Oklahoma City, United StatesJob Description · Job Description### Job Summary: · We are seeking a Technical Support Specialist with a strong background in IoT technologies and a passion for excellence in customer service. The ideal candidate will be responsible for providing expert phone support to our diver ...
-
Laboratory Support Specialist
6 days ago
ARL Bio Pharma Oklahoma City, United StatesLaboratory Support Specialist · Position Summary · Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and we are the most resp ...
-
Program Support Specialist
3 weeks ago
Graceworks Oklahoma City, United StatesTo apply for this position, scroll down to the bottom of this page and click the button that reads: "APPLY NOW" · Returning Applicant? Login Now · Start Over with Job Search · Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet). · Program Suppor ...
-
Application Support Specialist
2 days ago
Axelon Oklahoma City, United StatesThe Applications Analyst Senior responsibilities include, but are not limited to, the following: · • Mentoring and training of junior team members. · • Communicates and researches enhancements, seeking appropriate approvals from customers. · • Assists with roadmap planning of app ...
-
Product Support Specialist
3 weeks ago
Markforged Oklahoma City, United States**Product Support Specialist** · at Markforged · Watertown, Massachusetts, United States · The goal of the Technical Services team is to drive customer experience and success with Markforged products. We accomplish this through timely and detailed responses, listening to custom ...
-
Lead Admin Support Specialist
4 days ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Organization · Performs support-oriented job duties to a Department Head or Manager. Duties are complex and of an advanced nature, to include but not limited to maintaining files, scheduling appointments, managing inventory, typing, preparing reports and correspondence, distribut ...
Client Support Specialist - Oklahoma City, OK, US, United States - Paycom Payroll Llc
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
The Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management.The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.
RESPONSIBILITIES
Manage and build relationships with assigned book of long-term clients via phone and e-mail
Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs
Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand
Provide proactive service and consultation to maximize client employee usage and overall system utilization
Contribute to client retention and satisfaction through timely follow-up and completion of issues
Determine appropriate resources necessary for each client inquiry and issue resolution
Communicates information to assigned book of long-term clients that requires some explanation or interpretation
Receives instruction, guidance and direction from more senior level specialists
Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
Ensure payrolls for all assigned accounts are processed with 100% accuracy
Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
Provide system feedback to product management on behalf of clients
Shift Options:
8am - 5pm
Education/Certification:
Bachelor's Degree
PREFERRED QUALIFICATIONS
Experience:
Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
Basic professional customer service experience
Knowledge of basic auditing and reconciliation
Experience as a user of the Paycom system
Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
Skills/Abilities:
Technically savvy with the ability to instruct clients on the use of Paycom products
Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
Strong relationship building ability
Professional communication through phone, email, and in person
Strong listening skills and ability to apply empathy.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment
Self-motivated to complete assigned tasks and projects on time
Ability to maintain organization of multiple tasks and projects
Strong attention to detail
Ability to maintain professional communication during all client interactions
Perpetual learner
Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.
COMPETENCIES
Customer Focus:
Builds strong customer relationships and delivers customer-centric solutions
Collaborates:
Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Situational Adaptability:
Adapts approach and demeanor in real time to match the shifting demands of different situations
Ensures Accountability:
Holds self and others accountable to meet commitments
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job.
Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.
Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: % % %%admin%%