Jobs
>
Oklahoma City

    Client Support Specialist - Oklahoma City, OK, US, United States - Paycom Payroll Llc

    Default job background
    Administrative
    Description
    The Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management.

    The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.


    RESPONSIBILITIES
    Manage and build relationships with assigned book of long-term clients via phone and e-mail
    Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs
    Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand
    Provide proactive service and consultation to maximize client employee usage and overall system utilization
    Contribute to client retention and satisfaction through timely follow-up and completion of issues
    Determine appropriate resources necessary for each client inquiry and issue resolution
    Communicates information to assigned book of long-term clients that requires some explanation or interpretation
    Receives instruction, guidance and direction from more senior level specialists
    Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
    Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
    Ensure payrolls for all assigned accounts are processed with 100% accuracy
    Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
    Provide system feedback to product management on behalf of clients


    Shift Options:
    8am - 5pm


    Education/Certification:
    Bachelor's Degree


    PREFERRED QUALIFICATIONS

    Experience:
    Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
    Basic professional customer service experience
    Knowledge of basic auditing and reconciliation
    Experience as a user of the Paycom system

    Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.


    Skills/Abilities:
    Technically savvy with the ability to instruct clients on the use of Paycom products
    Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
    Strong relationship building ability
    Professional communication through phone, email, and in person
    Strong listening skills and ability to apply empathy.
    Computer skills in Windows and MS office and the ability to easily learn new applications.
    Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
    Adapt and thrive in a fast-paced, changing environment
    Self-motivated to complete assigned tasks and projects on time
    Ability to maintain organization of multiple tasks and projects
    Strong attention to detail
    Ability to maintain professional communication during all client interactions
    Perpetual learner
    Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.


    COMPETENCIES

    Customer Focus:
    Builds strong customer relationships and delivers customer-centric solutions

    Collaborates:
    Builds partnerships and works collaboratively with others to meet shared objectives

    Communicates Effectively:
    Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

    Situational Adaptability:
    Adapts approach and demeanor in real time to match the shifting demands of different situations

    Ensures Accountability:
    Holds self and others accountable to meet commitments

    Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job.

    Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.

    Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.

    This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

    The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
    To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: % % %%admin%%

  • InsideHigherEd

    Support Specialist

    3 weeks ago


    InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Position Details Req ID: req17777 Position Title: Support Specialist Position Type: Staff Full-Time Position Number: OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Information Technology Location Address: · 1111 W 17th St · Tulsa, Oklahoma, 74107 · Unite ...

  • Freese And Nichols

    Support Specialist

    3 weeks ago


    Freese And Nichols Oklahoma City, United States Full time

    Freese and Nichols is seeking a Support Specialist to join our Oklahoma City office. The responsibilities include supporting 2-3 groups/<25 people or manage office <5 people with tasks such as: · Receiving calls and visitors. · Composing and typing of routine correspondence, incl ...


  • Valeo North America Oklahoma City, United States

    Job Description - IT Support Specialist (21000BOO) · **Job Description** · IT Support Specialist · - · ( 21000BOO ) · Valeo · Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with ...


  • The State of Oklahoma Oklahoma County, United States Full time

    Job Posting Title · Executive Support SpecialistAgency · 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory Organization · IS-CSJob Posting End Date (Continuous if Blank) · June 18, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the posting end da ...


  • Ozarks Healthcare West Plains, United States

    Community Support Specialists help individuals develop skills, access resources, and learn to self-manage illnesses in order to be successful in life, work, education, and social settings. Community Support Specialists teach, model, and practice skills with persons served in orde ...


  • Quick Test Lab Diagnostics Oklahoma City, United States

    Job description · We are looking for a Laboratory Support Specialist to assist with Laboratory logistics and technical problems when using our products and services. Laboratory Support Specialist responsibilities include assisting in Laboratory duties, account logistics, recommen ...


  • InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Organization · Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. W ...


  • Inceed Oklahoma City, United States

    Compensation: $20.00/hr.- $24.00/hr. · Location: Oklahoma City, Oklahoma · Technical Support Specialist: · Inceed has partnered with a great company to help find a skilled Technical Support Specialist to join their team · Required Qualifications & Experience:Prior experience ...


  • NorthBridge Oklahoma City, United States

    Job Title:Lead IT Support SpecialistJob Location(s):Watertown, MA, USDescription: Markforged is looking for a Lead IT Support Specialist to join our Technology Operations team. The goal of the Technology Operations team is to provide integrated technologies and quality services t ...


  • University of Massachusetts Medical School Oklahoma City, United States

    Explore the Possibilities · and Advance with Us. · You can view all open jobs by clicking here · or use the following search form to find jobs that suit your specificcareer interests. · Recovery Support Specialist · Job Number : · Category: · Administrative Professional · Loc ...


  • PAYCOM PAYROLL LLC Oklahoma City, United States

    The Client Support Specialist (known internally as 'Paycom Specialist') is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist ...


  • InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Organization · The Lead Administrative Support Specialist at the College of Nursing - Tulsa is responsible for the following duties: Confirming all students are assigned to the correct clinical rotations and tracking completion of each rotation for all students. Working with the ...


  • Volt Oklahoma City, United States

    This job was posted by : For more information, please see: You deserve the job you love · Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. · As a Business Support Specialist you will: · You will join a successful team of Remote Technical Suppo ...


  • Allegiance Credit Union Oklahoma City, United States

    ***A completed application is required for consideration of employment.*** Full-Time Mortgage Support Specialist Monday - Friday: 8:00 a.m. - 5:00 p.m. Location: Onsite Starting at $19.83 per hour · Role: · To · provide support to essential areas of the mortgage department an ...


  • Digital Six Laboratories Inc Oklahoma City, United States

    Job Description · Job Description### Job Summary: · We are seeking a Technical Support Specialist with a strong background in IoT technologies and a passion for excellence in customer service. The ideal candidate will be responsible for providing expert phone support to our diver ...


  • ARL Bio Pharma Oklahoma City, United States

    Laboratory Support Specialist · Position Summary · Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and we are the most resp ...


  • Graceworks Oklahoma City, United States

    To apply for this position, scroll down to the bottom of this page and click the button that reads: "APPLY NOW" · Returning Applicant? Login Now · Start Over with Job Search · Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet). · Program Suppor ...


  • Axelon Oklahoma City, United States

    The Applications Analyst Senior responsibilities include, but are not limited to, the following: · • Mentoring and training of junior team members. · • Communicates and researches enhancements, seeking appropriate approvals from customers. · • Assists with roadmap planning of app ...


  • Markforged Oklahoma City, United States

    **Product Support Specialist** · at Markforged · Watertown, Massachusetts, United States · The goal of the Technical Services team is to drive customer experience and success with Markforged products. We accomplish this through timely and detailed responses, listening to custom ...


  • InsideHigherEd Oklahoma City, United States Administrative Jobs ,

    Organization · Performs support-oriented job duties to a Department Head or Manager. Duties are complex and of an advanced nature, to include but not limited to maintaining files, scheduling appointments, managing inventory, typing, preparing reports and correspondence, distribut ...