Student Services Site Support - Tempe, United States - Maricopa Community Colleges

Maricopa Community Colleges Tempe, United States

3 days ago

Part time

Description

Hourly Rate

$ hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Thursday, up to hours per week.

Maricopa Summary

Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)
40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required

Minimum Qualifications

High School Diploma or equivalent and one year of prior work experience required.

Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

Position is locatied at::

SMCC S. 24th Street, Phoenix, AZ 85042

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