- Successfully recreate and/or close out site trouble tickets
- Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
- Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
- Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
- Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
- Provide daily written status reports
- Support 24/7 site operations, including on call support as required
- Active DoD Secret (or higher) security clearance
- IAT Level II certification or qualifying degree
- Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
- Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
- Basic knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
- Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
- Exposure to computer virtualization solutions
- Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
- Knowledge of Public Key Infrastructure (PKI) certificate authentication
- Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
- Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment)
- Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters
- MUOS system architecture and subsystem connections
- MUOS ground infrastructure and networking equipment
- MUOS RF subsystems theory of operation
- MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
- MUOS network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
- MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
- MUOS Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, etc.)
- Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
- Knowledge of the MUOS Waveform is a plus
- Use of ITSM and Remedy incident trouble ticket systems
-
Support Engineer
3 weeks ago
Inventiv Technologies, LLC Scottsdale, United StatesJob Description · Job DescriptionSUMMARY: · The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens. · The Support Engineer handles escalated support requests for the Service ...
-
Desktop Support Engineer
1 week ago
LTIMindtree Scottsdale, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
Deskside Support Engineer
2 weeks ago
Diverse Lynx Scottsdale, United StatesJob Title: Deskside Support Engineer · Work Location: Scottsdale, AZ Onsite · Job Type: Permanent Full Time · Mode of interview: Video Call · Job Description: · Image deployment Support · Windows 10, · Active directory · Group Policy Backup and restoration. · Networking and PC ...
-
Support Engineer
3 weeks ago
Inventiv Technologies, LLC Scottsdale, United StatesSUMMARY: · The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens. · The Support Engineer handles escalated support requests for the Service Delivery Team that need to be ha ...
-
MUOS Site Support Engineer
1 day ago
General Dynamics Corporation Scottsdale, United States Full timeResponsibilities for this Position · MUOS Site Support Engineer · ID: · USA-AZ-Scottsdale · Required Clearance: Secret · Posted Date: 3/15/2024 · Category: Engineering-Systems · Employment Type: Full Time · Hiring Company: General Dynamics Mission Systems, Inc. · Basic Qua ...
-
MUOS Site Support Engineer
16 hours ago
General Dynamics Corporation Scottsdale, United StatesResponsibilities for this Position MUOS Site Support EngineerID: USA-AZ-ScottsdaleRequired Clearance: SecretPosted Date: 3/15/2024Category: Engineering-SystemsEmployment Type: Full TimeHiring Company: General Dynamics Mission Systems, Inc.Basic Qualifications Requires a Bachelors ...
-
MUOS Site Support Engineer
2 days ago
GENERAL DYNAMICS MISSION SYSTEMS Scottsdale, United StatesBasic Qualifications Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. CLEARANCE REQUIREMENTS: Department of D ...
-
Sr Support Engineer
1 week ago
Blue Yonder Scottsdale, United StatesRole : Sr Support Engineer (Site Reliability Engineer) · Location: Dallas, TX office (NO REMOTE); Hybrid in Office is required for this role · Scope Of Work · Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team The ...
-
Deskside Support Engineer
1 week ago
Diverse Lynx Scottsdale, United StatesJob Title: Deskside Support Engineer · Work Location: Scottsdale, AZ Onsite · Job Type: Permanent Full Time · Mode of interview: Video Call · Job Description:Image deployment Support · Windows 10, · Active directory · Group Policy Backup and restoration. · Networking and PC su ...
-
Deskside Support Engineer
3 weeks ago
Diverse Lynx Scottsdale, United StatesDeskside Support Engineer · Scottsdale, AZ (Onsite Position) · Fulltime Position · Job Description: · Desktop Support · • L2/L3 desktop support · • Excellent analytical & troubleshooting skills · • Good knowledge in desktop operating systems and troubleshooting issues. · • ...
-
Technical Support Engineer
2 weeks ago
LTIMindtree Scottsdale, United States*About Us:* · *LTIMindtree* is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner ...
-
Desktop Support Engineer
5 days ago
LTIMindtree Scottsdale, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to ...
-
Java support engineer
1 week ago
Georgia IT Inc Tempe, United StatesJava support engineer · Location: Tempe, AZ (on-site) · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job · Minimum Qualifications: · 5 years of support engineer role for large-scale ...
-
MUOS Site Support Engineer
2 weeks ago
General Dynamics Scottsdale, United StatesResponsibilities for this Position · MUOS Site Support Engineer · ID: · USA-AZ-Scottsdale · Required Clearance: Secret · Posted Date: 3/15/2024 · Category: Engineering-Systems · Employment Type: Full Time · Hiring Company: General Dynamics Mission Systems, Inc. · Ba ...
-
Support Engineering and Incident Manager
2 weeks ago
Karbon Scottsdale, United StatesKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, p ...
-
MUOS Site Support Engineer
4 weeks ago
GENERAL DYNAMICS MISSION SYSTEMS Scottsdale, United StatesBasic Qualifications Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. CLEARANCE R ...
-
Product Support Engineer I
1 week ago
Orthoscan Scottsdale, United StatesZiehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time · Product Support Engineer - Technical Support. · Why Work for Ziehm Imaging - Orthoscan Inc.? · There's something specia ...
-
MUOS Site Support Engineer
3 weeks ago
GENERAL DYNAMICS MISSION SYSTEMS Scottsdale, United States Full timeBasic Qualifications · Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. · CLEARA ...
-
MUOS Site Support Engineer
4 days ago
GENERAL DYNAMICS MISSION SYSTEMS Scottsdale, United States Full timeBasic Qualifications · Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. · CLEARANCE REQUIREMENTS: Departmen ...
-
IT Support Engineer I, IT Services
4 weeks ago
Amazon Tempe, United States· Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services We're looking for people who strive to "Work Hard. Have Fun. Make History." · Amazon is seeking bright, adaptable, and hardworking ap ...
MUOS Site Support Engineer - Scottsdale, United States - General Dynamics
Description
Responsibilities for this PositionMUOS Site Support Engineer
ID:
USA-AZ-Scottsdale
Required Clearance: Secret
Posted Date: 3/15/2024
Category: Engineering-Systems
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.
Basic Qualifications
Requires a Bachelors degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred.
CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled I-Level Maintainer and is primarily focused on supporting the system operators (O-Level Operators) with maintaining a satellite-based communication system from the Wahiawa, HI MUOS ground facility. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Hawaii.
REPRESENTATIVE DUTIES AND TASKS:
I-Level Maintainer responsibilities include:
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $112, USD $125,170.40 /Yr.
Company Overview
At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the worlds most advanced defense platforms even smarter. Our engineers redefine whats possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
PI
Back To Search ResultsGeneral Dynamics Mission Systems is a technology integrator and original equipment manufacturer that provides mission critical solutions across ground, sea, air, space and cyberspace.