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    Account Manager - San Jose, United States - VTal Technology Solutions

    VTal Technology Solutions
    VTal Technology Solutions San Jose, United States

    2 days ago

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    Description

    Looking for Account Managers inAtlanta, GA and The Bay Area, CA, for a leading professional services company. 100% onsite.

    Job Description:
    A leading professional services company in Technology, Consulting, Digital and Operations is looking for a dedicated and personable account manager to maintain client accounts and serve as their main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help them build meaningful, long-lasting relationships that move their business forward.

    Objectives

    • Serve as the main point of contact in all matters related to client concerns and needs
    • Build and strengthen client relationships to achieve long-term partnerships
    • Maintain accurate client records, keeping track of any contract updates and renewals
    • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
    • Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients.
    Responsibilities
    • Handle inquiries and requests from customers and address their needs
    • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
    • Meet regularly with other team members to discuss progress and find new ways to improve business
    • Generate progress reports for clients and senior leaders within the organization
    • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
    Required skills and qualifications
    • Internship or professional experience in a sales or customer service role
    • Ability to multitask and juggle several responsibilities simultaneously
    • Strong written and verbal communication skills
    • Excellent organizational skills and attention to detail
    Preferred skills and qualifications
    • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
    • Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
    • Professional certification (ex: from Strategic Account Management Association)
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