- Responsible for providing first level technical support to our client's end-user community (3,000 users) on hardware, software, and network related problems, questions and use.
- Possess an aptitude toward learning technical concepts. Be results oriented and a fast learner in supporting new products and technologies.
- Provides outstanding technical and customer service to end users.
- Answers, evaluates, and prioritizes incoming telephone, voice mail, portal and in-person requests for assistance from customers experiencing problems with hardware, software, networking and other computer-related technologies.
- Accurately documents problem resolution into a call ticket tracking system and keeps end user informed of the status of open problems.
- Elevates complex and/or high priority problems to the appropriate manager/team/staff for resolution.
- Maintains customer confidence by keeping service information confidential.
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IT employee qualified service desk
1 week ago
Cascade Innovations Pikesville, United StatesPikesville, the capital city of Munich, is seeking a qualified IT Service Desk employee (m/f/d) to join our team. Whether you speak Bavarian, English, or JavaScript, we welcome you to apply. This position is available full-time or part-time, with an indefinite contract. The appli ...
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Service Desk Analyst
3 days ago
TEKsystems Baltimore, United States: · This role will be the only resource supporting the facility onsite. Daily responsibilities will require them to resolve issues with computer hardware and software, provide end user training and education, builds, and rebuilds computers, and assists with overall operation of c ...
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Service Desk Analyst
1 week ago
TEKsystems Baltimore, United States:Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, d ...
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Service Desk Overnight
6 days ago
Planet Fitness Baltimore, United StatesJob Details · Job Location · 105 Catonsville - Baltimore, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Overnight · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators ...
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IT Service Desk Analyst II
1 week ago
Greater Baltimore Medical Center (GBMC) Baltimore, United States Full timeUnder limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by ...
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Tier 1 Service Desk
5 days ago
KamisPro Baltimore, United StatesThis is a consulting role with excellent opportunity to go full time employee (FTE) in the future. There are numerous advancement opportunities into Cyber Security or Networking if you become an employee. You must put your time in on the Tier 1 helpdesk · In addition, it's impor ...
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Service Desk Analyst
1 week ago
TEKsystems Halethorpe, United States: · Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handlin ...
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Service Desk
6 days ago
Planet Fitness Towson, United StatesJob Details · Job Location · 912 Hillendale Towson - Towson, MD · Position Type · Part Time · Salary Range · $ $14.25 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of ...
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Service Desk Overnight
6 days ago
Planet Fitness Rosedale, United StatesJob Details · Job Location · 109 Golden Ring - Baltimore, MD · Position Type · Part Time · Salary Range · $ $14.25 Hourly · Job Shift · Overnight · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators ...
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Service Desk Analyst
2 weeks ago
TEKsystems Catonsville, United States: · • Perform application upgrades for premier customers on a scheduled basis · • Responsible for immediate escalation of issues that occur during an upgrade · • Responsible for adherence to the upgrade processes and procedures for both Production and Non-Production environmen ...
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Service Desk
6 days ago
Planet Fitness Perry Hall, United StatesJob Details · Job Location · 127 Perry Hall - Perry Hall, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of Pla ...
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Service Desk Manager
5 days ago
Insight Global Towson, United StatesInsight Global is seeking a Service Desk Manager to oversee a support team for clinicians at a local hospital customer. They will play a critical role in ensuring seamless technology operations within the hospital. They provide technical assistance to nurses, doctors, and clinica ...
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Service Desk Manager
1 week ago
Insight Global Towson, United StatesInsight Global is seeking a Service Desk Manager to oversee a support team for clinicians at a local hospital customer. They will play a critical role in ensuring seamless technology operations within the hospital. They provide technical assistance to nurses, doctors, and clinica ...
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Service Desk
6 days ago
Planet Fitness Silver Spring, United StatesJob Details · Job Location · 134 Wheaton - Wheaton, MD · Position Type · Part Time · Salary Range · $ $17.50 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of Planet Fi ...
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Service Desk
6 days ago
Planet Fitness Reisterstown, United StatesJob Details · Job Location · 113 Reisterstown - Reisterstown, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of ...
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Service Desk
6 days ago
Planet Fitness Aberdeen, United StatesJob Details · Job Location · 126 Aberdeen - Aberdeen, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of Planet ...
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Help Desk Manager
23 hours ago
ASRC Federal Holding Company Baltimore, United StatesHelp Desk Manager - Washington, D.C. · ASRC Federal Cyber, LLC is a technical, professional services company providing state-of-the-art solutions to government and commercial clients. Our services include custom-engineered solutions that integrate with the latest technology, resu ...
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Service Desk
6 days ago
Planet Fitness Bel Air, United StatesJob Details · Job Location · 112 Forest Hill - Bel Air, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of Plane ...
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Service Desk
6 days ago
Planet Fitness Hyattsville, United StatesJob Details · Job Location · 106 Landover - Hyattsville, MD · Position Type · Part Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Customer Service · Description · Company & Benefits · As one of the largest independently owned operators of Plan ...
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Assistant General Manager Growth Opportunity
1 week ago
Peachtree Hospitality Management LLC Baltimore, United StatesThe Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively ...
Tier 1 Service Desk - Baltimore, United States - KamisPro
Description
This is a consulting role with excellent opportunity to go full time employee (FTE) in the future. There are numerous advancement opportunities into Cyber Security or Networking if you become an employee. You must put your time in on the Tier 1 helpdesk
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
In addition, it's important to note that job is on-site in Baltimore Monday-Friday 8AM - 4:30PM. If you become an FTE then you can work remotely
Asking for an A+ certification and one year of prior helpdesk/IT contact center experience in a high volume environment tier 1 calls a day).
SUMMARY
Adheres to all Hospital infection control and safety policies. Drug test will be required. Seasonal flu shot is required.
Qualifications/Requirements
Formal working knowledge; equivalent to an Associate's degree (2 years college);
Experience supporting Microsoft enviroment (OS365; Outlook, etc)
Ticketing system experience
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