- Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
- Schedule, coordinate and dispatch technicians to work assignments
- Prioritize service requests, determine needs of customers and match the appropriate service technician
- Ensure that labor, materials and equipment are properly planned and coordinated
- Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
- Maintain work order status and updates:
- Process approximately work orders per week
- Monitor progress of techs and field work and adjust dispatch plans accordingly
- Review, correct, and follow up on work orders
- Enter purchase orders into the system
- Manage, plan and schedule preventive maintenance work orders based on priority
- Prepare and participate in weekly review of work order backlog and work planning
- Perform all other duties as assigned
- High school diploma or general education degree (GED) required
- HVAC, plumbing or construction administration experience preferred
- Excellent customer service and communication skills required
- Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)
- Experience with Cisco IP Phone System a plus
- Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
- Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
- Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
- Must be able to work independently with limited supervision while still being a team player
- Must be dependable, organized and self-motivated
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Dispatch
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CXI Trucking Melrose Park, United StatesMonday-Friday, · **CXI Trucking** has an immediate need for a City Dispatch Supervisor at our Melrose Park, IL facility to manage dispatch operations and assist to coordinate warehouse operations. · **Responsibilities will include**: · - Delivery Planning for daily deliveries uti ...
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K Express, Inc. Bensenville, United StatesMust have experience in the trucking industry · Schedule, plan and resolve next day service to ensure 100% percent on-time compliance with scheduled pick up and appointment times. Answer calls from customers and consignees, complete their requests (providing tracking and ETAs, sc ...
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CXI Trucking Melrose Park, United States**CXI Trucking** has an an opening for a qualified **City Dispatch Supervisor/Delivery **_Router/Planner_**_ _**at our Melrose Park, IL facility to manage dispatch operations and coordinate warehouse operations. · Days: Monday through Friday · No Weekends · Hours: 3:30p.m. to 1:3 ...
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First Student Wheeling, United States**First for a reason** · First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximatel ...
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Helios Commercial Service Partners Chicago, United States**Dispatchers** are responsible for dispatching, scheduling, and coordinating the logistics of service calls for our HVAC Service Technicians. To succeed in this role, you should be highly organized and able to perform multiple tasks for different clients and field employees simu ...
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Dispatcher
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Midwest Express Mount Prospect, United States'''Overview''' · We are currently seeking a skilled and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and managing transportation operations. This is an excellent opportunity for someone with strong organizational skill ...
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Dart Container Chicago, United StatesCoordinates product, vehicle, and driver availability to dispatch company-owned trucks to ensure timely delivery of products to customers and third parties. · **Day-to-Day Role**: · - Follow and commit to meet Key Performance Indicators (KPI's) for safety, quality, efficiency, an ...
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Dutch Farms, Inc Chicago, United States: · **Dutch Farms is a family company; family-owned, family operated, family loved**. We offer a full line of farm-fresh dairy products our founders could only dream of in the early days. Brian and Bruce Boomsma founded Dutch Farms in 1987. Their father, Archie Boomsma, passed th ...
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Quantix SCS LLC Chicago, United States Full time: · **Position Overview**: · The Dispatcher: · Coordinates the inbound and outbound loads to/from Quantix facilities. Also processes the paperwork necessary to facilitate these movements. Acts as the liaison between Carriers, Quanitx Customer Service Representatives, Operations D ...
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Mark It Express Lemont, United StatesMark-it Express is a fast-growing asset-based 3PL, Intermodal trucking, and freight brokerage company based in Chicago. We are currently seeking an energetic Dispatcher or Dispatch Assistant to join our team out of our Lemont, IL terminal. · At Mark-it Express, we believe in fost ...
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Lakeshore Recycling Systems West Chicago, United StatesThe **Dispatcher** is responsible for providing an outstanding customer experience while managing the customer's needs in a timely, effective manner. Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer ne ...
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CXI Trucking Melrose Park, United States**CXI Trucking** has an an opening for a qualified **City Dispatch Supervisor/Delivery **_Router/Planner_**_ _**at our Melrose Park, IL facility to manage dispatch operations and coordinate warehouse operations. · Days: Monday through Friday · No Weekends · Hours: 3:30p.m. to 1:3 ...
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Savers | Value Village Franklin Park, United States110 Rock Industrial Park Dr Bridgeton, MO 63044 · **Who we are:** · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a fu ...
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Savers Thrifts Stores Franklin Park, United States110 Rock Industrial Park Dr Bridgeton, MO 63044 · Who we are: · As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future ...
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OWL Inc Transportation Maywood, United StatesOwl Inc Transportation is currently seeking qualified, reliable Transportation Dispatchers with great customer service skills, ability to multitask, and pays attention to detail. Applicants must also be willing to drive as needed as well. If you familiar with the Jacksonville are ...
Dispatcher - Franklin Park, United States - The Hill Group
Description
Job Description
Job DescriptionSalary:Summary:
The Dispatcher to the Hill Mechanical Services ("HMS") division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.
Key Responsibilities:
Experience and Qualifications:
Other Qualifications: