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    Field Service Program Manager - Irvine, CA, United States - Solugenix Corp

    Solugenix Corp
    Solugenix Corp Irvine, CA, United States

    2 weeks ago

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    Description
    Field Service Program Manager
    We are looking for a Field Service Program Manager.

    The Field Service Program Manager reports to the Enterprise Applications (Platforms) Department Manager and is responsible for leading the implementation of Field Service Management (FSM) and Enterprise Asset Management (EAM) solutions to support our vertically integrated businesses supporting our stores and enabling quality and service to every customer we serve.

    This includes responsibility for managing all aspects of clients' implementation and transformation programs.

    Strong FSM and EAM functional and technical knowledge, interpersonal skills, and emotional intelligence are essential to be successful in the role.

    Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or a similar role along with a bachelor's degree in computer science, Information Technology, Business Administration, or a related field is required.

    Bachelor's degree in computer science, IT, Business Administration, or related field.
    At least 10 years in FSM or EAM implementation roles (e.g., Maximo, ServiceNow, Oracle EAM).

    Ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor.

    Compliance with corporate privacy policies and practices to ensure that all company information and data is kept confidential unless specifically authorized for release.

    Strong understanding of Field service platform capabilities, modules, and best practices.
    Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo, or Oracle.
    Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.

    Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.
    Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business terms.
    Understanding of enterprise business systems and integrated solution design including best practices for sustainable design and operations.
    Develop and maintain a comprehensive field service program strategy, including roadmap planning, requirement gathering, and solution design. This includes ensuring alignment of client field service initiatives with overall business objectives and IT strategies.
    Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.
    Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
    Facilitate change management and user adoption strategies, including training and support for end-users.
    Monitor and report on program performance, including KPIs and success metrics, to stakeholders and senior management. Leadership and oversight of their assigned team of Project Manager(s), FSM Administrator(s), and FSM Developer(s). This includes regular 1:1 meetings and performance management (coaching).
    Relevant ServiceNow, Maximo, or Oracle certifications (e.g., Certified System Administrator, Certified Implementation Specialist)


    Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.


    Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.

    The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.

    We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis.

    For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.

    In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.

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