- Deliver world class guest service while striving to anticipate guests' needs and exceed expectations
- Represent the Company and serve guests in writing via Email, Live Chat, and social media platforms; verbally through direct communication on phone calls; and in person while working the Company's events
- Develop a thorough understanding of the Company's policies and event details. Be prepared to speak with guests and make the decision as to whether to "Hold The Line" (listen to their concerns but explain to them why their request cannot be accommodated) or whether to "Make It Right" (approve an exception, change, accommodation, etc.)
- Maintain a thorough and up-to-date knowledgebase of all events and venues used, including events hosted on different cruise lines, ships, and resorts, each with its own unique concept, artists, community, activities, and policies. Make recommendations for new documents to be stored via intranet to keep the team informed
- Serve as Lead Ninja on several assigned events representing the Guest Services team in event planning meetings with warrior, tour manager, partner relations manager, etc, sharing top guest concerns, priorities and questions that will then help shape the communication plan and therefore the ultimate planning and execution of the event itself
- As Event Lead Ninja, also on proactive basis ensure collection of past dues and missing guest information, work wait lists and upgrade lists, keep track of declined automated billing, and complete other admin tasks.
- Attend several of the Company's festivals annually and be prepared to serve in the role of Guest Services Lead. This role is the "owner" of the Sixthman Information desk and responsible for leading and training new staff (many outside of Guest Services) to deliver service on site and for ensuring that the Information desk staff for all shifts are informed with all relevant updates and equipped to deliver world-class service
- Collaborate with Warriors to anticipate, identify, and proactively respond to escalated guest concerns related to their events
- Identify patterns and/or escalated concerns for certain events observed through direct guest contact and work with your leader to escalate issues that need immediate attention and resolution including recommending any potential solutions you think would resolve the guest concerns
- Work with guests to identify opportunities for alternative past due payment plans; make and follow up on arrangements to bring balances current
- Ask questions of your peers and leaders about systems, processes, marketing levers, and anything else that could create guest concerns. Make recommendations for change with the focus on improving the reservation experience. Challenge the status quo
- Troubleshoot guest issues with third party vendors and partners including Travel Insurance, Cruise Lines, Resorts, Hotels, and Merchandise pre-sales
- Consistently respond to guest inquiries in a timely and courteous manner
- Work with the IT team to recommend new innovations and improvements to our websites and booking pages as well as other proprietary tools, including our booking system and intranet that impact Guest Services
- Additional projects and duties as assigned
- Bachelor's degree or equivalent experience
- 2+ years of experience required (Customer Service experience preferred)
- Must have good verbal, written and interpersonal skills
- Strong analytical skills
- Problem solving abilities
- Detail oriented with high accuracy
- Excellent organization skills and ability to multitask
- Ability to work under pressure and adapt to changes or challenges
- Computer proficiency (Email, Word, and strong Excel skills)
-
Student Services Specialist
4 days ago
State of Georgia Atlanta, United States**Job Summary** · The Georgia Department of Education (GaDOE)-Georgia Virtual School (GaVS) is hiring for an experienced Student Services Specialist. Under broad supervision, plans, coordinates, oversees and may develop requested improvement team activities in a variety of educat ...
-
Technical Services Specialist
2 days ago
DeKalb Public Library DeKalb, United States**JOB TITLE**: Technical Services Specialist · **STATUS**: Non-Exempt, Full Time · **SHIFT**: 37.5 hours per week. May be required to work occasional evenings and weekends depending on library needs. · **WAGES**:$15.68 per hour · **SUMMARY DESCRIPTION**: · The Technical Services ...
-
Omega Innovations Atlanta, United StatesYOUR TRAINING ELEMENTS · Your guests' well-being is your top priority. You want to give everyone who arrives in the reception area a warm welcome and become one of the faces of the St. Johann Study House. It sounds like you're the perfect fit for the job as a specialist in gastr ...
-
Customer Service Specialist
2 days ago
Clae Goldman Team Forest Park, United States**Compensation**: · $60,000 - $70,000 yearly · **Responsibilities**: · - Utilize scripts to handle difficult customer situations and bring them higher up, if necessary · - Regularly meet with sales lead to receive the newest service and product knowledge · - Reply to incoming cal ...
-
Service Specialist
1 week ago
EPIQ Systems Atlanta, United Statestime type Full timeposted on Posted 3 Days Agojob requisition id R0028082It's fun to work at a company where people truly believe in what theyare doingJob Description:A Service Specialist is part of a team that provides various administrative support to our clients which may incl ...
-
Psychological Services Specialist
1 week ago
City of Atlanta Georgia Atlanta, United StatesConducts psychological assessments and evaluations (intake assessments) for prisoners in the correctional facility or defendants in the court system. Determines if defendants are suitable for one of our alternative sentencing programs. Will coordinat Specialist, Service, Skills, ...
-
Customer Service Specialist
1 week ago
BlueWater Federal Solutions Whitehall, United StatesOverview · BlueWater Federal is looking for a Customer Service Specialist to support DISA operations in the Columbus, Ohio area. As a Customer Service Specialist, you will be responsible for initial customer interactions and follow through of service orders. · ResponsibilitiesE ...
-
Customer Service Specialist
1 week ago
Melnor Atlanta, United States**Position:** Customer Service Specialist - Consumer Division **Location:** Winchester, VA · **Job Id:** 197 **# of Openings:** 1 **Job Title: Customer Service Specialist-Commercial Division** · **Department** : Customer Service · **Classification** : Full Time, Non-Exempt · ...
-
Customer Service Specialist
1 week ago
Vaco Los Angeles Atlanta, United StatesCustomer Service Specialist (On-Site) in Vinings, GA at Vaco **Location:** · **Experience:** · Not Specified **Job Description** · Vaco is hiring a Customer Service Specialist for an impressive client located in the Vinings area of Atlanta, GA. DIRECT HIRE from $15 - $20/hour ...
-
Client Services Specialist
1 week ago
RL People Atlanta, United StatesClient Services Specialist · Based onsite in Atlanta, GA · Salary $60k+ DOE · We are proud to be supporting a leading IT Hardware Services Organisation on the recruitment for a Client Services Specialist to join their team in Atlanta, GA. · Responsibilities: · - Responsible ...
-
Loan Servicing Specialist
2 days ago
Insight Global Atlanta, United StatesInsight Global's client, a local company that provides loans to real estate investors, is looking to hire a Loan Servicing Specialist. This Loan Servicing Specialist will be responsible working in an extremely fast paced environment and manage a portfolio of 175 funded loans. Thi ...
-
Customer Service Specialist
2 weeks ago
Audria Richmond Atlanta, United States FreelanceSearching for a Smile-Making Solution Sleuth: We're Hiring an UnCloned Customer Service Specialist · Do you have a knack for finding solutions when it seems impossible, listening with a compassionate ear and doing it all with a smile? Can you read between the lines and get to the ...
-
Client Service Specialist
3 days ago
Blank Label Atlanta, United StatesWho is Blank Label? · Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an ...
-
patient service specialist
1 week ago
Select Medical Atlanta, GA , USA, United StatesWhen patients enter our center in Atlanta, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station t ...
-
Customer Service Specialist
1 week ago
Soulfoodsunday Atlanta, United StatesJob Position Customer Service Specialist Description At Soul Food Sunday, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We belie ...
-
Customer Service Specialist
1 week ago
Rollins Atlanta, United States** Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO022177 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our **Customer Rela ...
-
Lead Service Specialist
6 days ago
EPIQ Systems Atlanta, United StatesLead Production Specialist - Law Firm page is loaded · Lead Production Specialist - Law Firm · Apply · locations · USA-Atlanta-GA-303 Peachtree Street NE-Suite 5300 · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R0027631 · It's fun to wor ...
-
Guest Service Specialist
3 days ago
Churchill Living Atlanta, United StatesChurchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package. · About the Job · The role of Guest S ...
-
Client Service Specialist
2 weeks ago
Bank OZK Atlanta, United StatesClient Service Specialist (Teller) · + Job ID: 13243 · + Functional Area: Retail/Community Banking · + Position Type: Full-Time Regular · + Experience Required: 1 - 3 Years · + Location: Brookhaven, GA Barone Ave · + Department: Community Banking · + Education Required: High Scho ...
-
Client Services Specialist
2 weeks ago
RL People Atlanta, United StatesClient Services SpecialistBased onsite in Atlanta, GASalary $60k+ DOEWe are proud to be supporting a leading IT Hardware Services Organisation on the recruitment for a Client Services Specialist to join their team in Atlanta, GA. Responsibilities: - Responsible for handling all i ...
Guest Services Specialist - Atlanta, United States - Sixthman
Description
Guest Services SpecialistMISSION
Provide world class guest service by having thorough knowledge of all events, always listening to our guests, anticipating guest needs before they happen, trouble shooting and resolving guest problems, and setting the tone for the guest's Sixthman experience
DESCRIPTORS
Knowledge, Personality, World Class Service, Consistency, Communicator, Empathy
RESPONSIBILITIES
QUALIFICATIONS AND EXPERIENCE
WHO LEADS YOU
Supervisor of Guest Services
EQUAL EMPLOYMENT OPPORTUNITY:
Norwegian Cruise Line Holdings Ltd.
and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.
EEO is the law | EEO is the law GINA SupplementApplicants have rights under Federal Employment Laws.
FMLA | EPPA | Job Safety and Health:
It's the Law
