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    Customer Journey Coordinator - Cleveland, United States - Advance Local

    Advance Local
    Advance Local Cleveland, United States

    3 days ago

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    Description
    Position:
    Customer Journey Coordinator

    Our company is dedicated to fostering Diversity, Equity, and Inclusion in the communities we serve.

    About the Role:
    Join us as a Customer Journey Coordinator, working remotely. The base salary for this position ranges from $50,000 to $65,000 per year, with potential compensation totaling $55,000 to $70,000, thanks to additional incentives.

    As a Customer Journey Coordinator at Advance Local, you'll be an integral part of the Digital Consumer Revenue (DCR) team. Your role involves managing customer journeys on the eCommerce platform, covering activities such as identity resolution, engagement, acquisition, and retention.

    Other duties include working in app stores, display networks, social platforms, and email platforms.

    Main Responsibilities:
    - Introduce new terms, offers, templates, and experiences in eCommerce platforms (Piano/Firebase) based on strategy documentation and flow diagrams.
    - Enhance existing terms, offers, templates, and experiences on the eCommerce platform (Piano/Firebase) to align with marketing campaigns.
    - Conduct testing scenarios using test briefs and related tools to validate hypotheses.
    - Implement successful test results to maximize opportunities.
    - Check experiences for compliance with customer experience standards and KPIs.
    - Create stakeholder communications to illustrate customer journey expectations.
    - Assist in app store campaign setup and optimization.
    - Extract platform data for analysis and audits.
    - Maintain necessary documentation like change logs, UTM indexes, and landing page management.
    - Utilize project management tools (Trello/Notion) for task management and progress updates.
    - Address customer issues for the customer care team.

    Requirements for the Ideal Candidate:
    - High school diploma or equivalent
    - At least two years of eCommerce platform experience, specifically in customer journey development
    - Ability to collaborate effectively with a remote team
    - Proficiency in executing tasks from written and visual strategy documents
    - Demonstrated capability to work independently and meet project deadlines
    - Attention to detail to ensure error-free outcomes
    - Experience with project management and data management tools (preferred)
    - Familiarity with HTML, CSS, App stores, Firebase, and Google Analytics (preferred)

    Advance Local Media offers competitive compensation and a comprehensive benefits package, including healthcare, mental health support, a 401(k) plan, paid time off, parental leave, and more, to help you achieve a healthy work-life balance.

    Advance Local Media, a prominent media group in the United States, operates top news and information outlets across 20+ cities, reaching over 52 million people monthly with quality journalism and community engagement.

    Our company upholds core values of Integrity, Customer-first approach, Inclusiveness, Collaboration, and Forward-thinking.

    Advance Local Media encompasses various subsidiaries, such as ZeroSum, Headline Group, Adpearance, and more, with a commitment to diversity and inclusivity in the workplace.

    Advance Local is an equal opportunity employer, promoting diversity and welcoming candidates from diverse backgrounds.

    For accommodation related to a disability during the application process, kindly reach out to Human Resources.

    Advance Local does not offer work visa sponsorships. Only candidates with U.S. work authorization will be considered.
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