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    Java Production Support@Phoenix - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Phoenix, United States

    1 week ago

    Default job background
    Description
    *FULLY REMOTE (8am-5pm PST)


    Job Title:
    Java Production Support
    Duration: 1-year engagement and based on performance expecting the contract to be renewed - Cog. would eventually try to get this hire into an FTE conversion.

    Experience: 4-6 years

    Job Summary
    Part of an on call rotation. When on call the shift is 8 hours per day for all 7 days of that week (including weekend).
    Weekend rotation will be once in 3-5 weeks.
    ble to communicate across multiple teams on day-to-day support operations.
    ble to use Service Now to create tickets (can be trained, learn on the job)
    ble to use Splunk logs for triaging (can be trained, learn on the job)
    ble to use Github and Rally tools (can be trained, learn on the job)

    Experience with databases (doing querying and troubleshooting), containerized environments (ideally Kubernetes), and public cloud (ideally Azure) are firmer requirements than i think i stated earlier.

    All candidates should have hands-on experience with at least 2 out 3 of those

    Top 3 requried skills for role: 1. Production Support
    2. Java - Micro-Services / Kubernetes
    3. SQL


    Roles & Responsibilities:
    Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity.

    Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

    Interface/co-ordinate with Level 1 support, Level 2 support, and other technical and non-technical support groups, provide assistance and guidance as required.

    Root cause analysis of problems/issues reported by clients/members.

    Team size? As of 8/21, Cog. is able to confirm that 3 members from Cog. in 4-5 members of client team will be on this project but please be aware, these numbers could change
    Why is this role open? This role is open due to a ramp up in Java, Micro-Services, Kubernetes, cloud (Azure) where 1 resource will be needed for OptumRX Production
    Years of Experience:
     4-6 Years of Experience

    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.
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