Adriana Andrade Hernandez

Over six years of retail service with a loyal customer base, communication skills  with team members in a fast paced environment, as well as learning and retaining new knowledge. 
Passionate about and studying biology fields, specifically the medical field, and ready to join in. 

Bilingual (English and Spanish)

May 2020- Present 

Bath & Body Works, 21001 N Tatum blvd Space, Phoenix, Az 85050- Sales Lead

• Maintaining an organized, safe, and to brand sales floor. 
• Register transactions with cash and card as well as refunds and exchanges.
• Replenishment and shipment 
• Customer assistance in questions and concern concerning product or policies 
• Created a loyal customer base guaranteeing repeat transactions at established location.  
• Onboard training for new hires.
• Keep in pace with new or rotating selections as well as recommending products.

October 2018- May 2020

Bath & Body Works,  4568 E Cactus Rd, Phoenix, AZ 85032- Key Holder

• Key Holder
  • Opening/closing store to company standards
  • Delegating tasks and maintaining a safe work environment 
  • Opening/closing registers
  • Onboard training for new hires
  • Attended virtual and by phone conferences with other stores and district management. 
• Maintaining an organized, safe, and to brand sales floor. 
• Register transactions with cash and card as well as refunds and exchanges.
• Replenishment and shipment 
• Customer assistance in questions and concern concerning product or policies 
• Created a loyal customer base guaranteeing repeat transactions at established location. 
•  Keep in pace with new or rotating selections as well as recommending products.

April 2019- July 2020

Payless, 4727 E. Bell Rd, Phoenix, AZ 85032- Key Holder

• Opening/closing store to company standards
• Delegating tasks and maintaining a safe work environment 
• Opening/closing registers
• Register transactions with cash and card as well as refunds and exchanges
• Replenishment and shipment
• Customer assistance in questions and concern concerning product or policies 
• Maintaining an organized, safe, and to brand sales floor. 
• Opening/closing registers
• Fixture sale during liquidation

October 2017 - September 2018

Sears Holdings, 10001 N Metro Pkwy W, Phoenix, AZ 85051 - Softlines Cashier

• Register transactions with cash and card as well as refunds and exchanges
• Proficiency in women’s, men’s and children’s apparel. 
• Handled high value cash and card  transactions in the fine jewelry department.
• Maintaining an organized, safe, and to brand sales floor. 
• Customer assistance in questions and concern concerning product or policies 

Maricopa Community Colleges, 1202 W Thomas Rd, Phoenix, AZ 85013 - Associates Degree in Science (Biomedicine)